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Job Description

Aditya Birla Finance Limited

Collection Support Executive - Process Compliance Collection

Location: R-Tech Park Goregaon, Maharashtra

Job Description

Responsible for ensuring compliance as per regulatory guidelines (both internal & external) and To carry out different Audits for field operations ensuring required process corrections . Managing Audits & Investigation for field agencies, with regards to customer complaints & as per the regulatory guidelines

  • Ensuring support during facilitation of RBI & internal Audits
  • Support mechanism for management for submission of Risk & Control Matrix
  • Field agencies audits for ensuring regulatory guidelines are place like availability of ID cards, system restriction access, adherence to Code of Conduct
  • Customer visits to ensure agencies are following the CoC guidelines
  • Investigation by visiting customer and agencies in case of any escalation / complaints 
  • Supporting Customer Service & other functions by front ending for resolution
  • Ensuring relevant required actions basis the nature of complaints as per Consequence Management Matrix / As required

Minimum Experience Level

6 - 8 years

Job Qualifications

Graduate

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