Job Description

Aditya Birla Finance Limited

ABFL-Relationship Manager-Retail Emerging-Basti

Location: Murli Jot, Basti, Uttar Pradesh

Job Description

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
Key Result Areas (Max 1325 Characters)	Supporting Actions (Max 1325 Characters)
Sales Planning & Operations	Work with Area Head and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.
Customer Acquisition/ Engagement	Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts. Attend to customer complaints effectively, escalating critical cases to Area Head as required.
Operational Effectiveness	Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections) Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance
Self-Development & Internal Stakeholder Management	Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets
Portfolio & Risk Management	Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms Ensure compliant sales operations and sound risk management in day-to-day operations. Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality

5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives
Relationship Type (Max 80 Characters)	Frequency	Nature (Max 1325 Characters)
Internal
Area Head Credit Officer Other Support functions	Weekly / Daily Daily Need Based/ Process Driven	Business MIS, review on new market development, progress on objectives, client escalations Login & sanction approvals. Back-end/ systems support
External
Existing and Prospective customers	Daily/ Need Based	CRM & understanding the need of new products/ positioning changes

7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

Minimum Experience Level

3 - 10 years

Job Qualifications

Bachelor Of Commerce

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ABFL-Relationship Manager-Retail Emerging-Basti