Welcome to Customer Care at Aditya Birla Capital

Aditya Birla Capital Customer Service & Support

Your one-stop destination for assistance across loans, insurance, investments, and payments, with easy access to the Aditya Birla Capital customer care number and a wide range of digital support options.

Get help whenever you need it through phone support, email, WhatsApp, live chat, Raise a Request, or secure login – everything available in one place.

You can call the Aditya Birla customer care number on 1800-270-7000, write to us via email, or connect through WhatsApp and online service requests.

Features of Aditya Birla Capital Customer Service

• 24×7 access to digital support channels
• Pan-India assistance across branches and online platforms
• Quick resolution for service requests and complaints
• Simple, unified, multi-channel customer support experience

How Can We Help You? (Support Categories)

Get dedicated support for all your financial needs, whether it’s loans, insurance, investments, claims, or payments.

Choose a category to explore tailored service journeys with the right Aditya Birla customer care touchpoints for faster resolution.

Contact Methods Overview

Reach out in the way that suits you best. Call, email, chat on WhatsApp, raise an online request, or visit a nearby branch.

Digital support is available round the clock, while phone and branch assistance follow standard working hours under the Aditya Birla helpline number.

Phone Support

Call the Aditya Birla Capital customer care number for quick assistance with account information, EMI or premium queries, statements, and service requests.

The Aditya Birla toll-free number 1800-270-7000 is available 24×7, ensuring timely help for general servicing as well as loan-related support.

Email Support

Email support is ideal when you need to share details, documents, or non-urgent service requests.

• Loans & financing: care.finance@adityabirlacapital.com
• Insurance & protection: care.insurance@adityabirlacapital.com
• Investments & mutual funds: care.investments@adityabirlacapital.com
• Escalations & grievances: grievances@adityabirlacapital.com

WhatsApp / Live Chat Support

Get instant help for common queries, product information, and basic service requests through WhatsApp or live chat.

Simply click the chat icon, verify your mobile number, and start a secure conversation – often faster than calling.

Branch Locator

Prefer in-person assistance? Locate the nearest branch for personalised support.

Use the Branch Locator, enter your city or PIN code, and plan your visit instead of relying only on the Aditya Birla Capital contact number.

Raise a Request (Self-Service Portal)

The self-service portal allows you to register queries, track requests, update details, and download documents at your convenience without always needing to call customer support.

1. Click on Raise a Request on the Customer Service page to begin.
2. Log in using your registered mobile number or customer ID for verification.
3. Choose the relevant product, whether it is a loan, insurance, investment, or payment.
4. Select the request category, such as statement, update, complaint, query, or claim.
5. Submit the request and track its status online.

Product-Wise Support

Get focused assistance based on the product you hold – from home loans and personal loans to health insurance, life cover, mutual funds, and payment solutions.

Each category includes dedicated FAQs, service links, and contact options so you reach the right team faster.

Grievance Redressal

1. Contact Customer Care: Reach out via phone, email, or Raise a Request and note the reference number.
2. Escalate to the Grievance Redressal Officer: If unresolved within the specified time, escalate using the official contact details.
3. Approach Higher Authority or Regulator: Escalate further if the issue remains unresolved.

Customer FAQs

1. 1. What is the Aditya Birla Capital customer care number?
   You can reach us on the main Aditya Birla Capital customer care number and Aditya Birla Capital toll-free number, 1800-270-7000, for support across loans, insurance, investments, and payments.
2. 2. What is the customer service email ID?
   You can write to the customer care team on the official service email ID - care.digitalfinance@adityabirlacapital.com. Your query can be based on loans, insurance, investments and more.
3. 3. How do I raise a service request online?
   Go to the Customer Service page, click Raise a Request, log in with your registered details, choose your product and request type, submit the form, and note the reference number.
4. 4. Can I chat with customer support on WhatsApp?
   Yes, you can start a WhatsApp or live chat session from the website or app, verify your mobile number, and get quick help without calling the Aditya Birla customer care phone line.
5. 5. How can I find the nearest branch?
   Use the Branch Locator, enter your city or PIN code, and view the nearest branches with address and directions, instead of relying only on the Aditya Birla Capital contact number.
6. 6. What should I do if my payment is deducted but not updated?
   Note the transaction reference, save a screenshot, and raise a request online or via the Aditya Birla helpline number so the team can investigate and update your payment status.
7. 7. How do I update my mobile number or email ID?
   Profile updates can be initiated via login or raise a request; in some cases, verification or documents may be needed, or you can get guidance over the Aditya Birla customer care number.
8. 8. What is the escalation process for unresolved issues?
   If your issue is not resolved within the promised time, you can escalate with your reference number to the next level and finally to the Grievance Redressal Officer if still unresolved.
9. 9. How do I contact the Grievance Redressal Officer?
   The Grievance Redressal Officer’s contact details are available on the website; you can write or call with your complaint reference if earlier interactions with Aditya Birla Capital customer care have not resolved the issue.
10. 10. How can I track my service request online?
    Use the Track Request / service tracking option in the portal, enter your request or reference number, and view the latest status without calling the Aditya Birla toll-free number.