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Help & Support FAQs on ABCD App

The ABCD App is a comprehensive fintech platform offering a one-stop solution for a range of financial services. From Insurance, Loans and Investments to expense tracking, credit score checks, and tax filing, the ABCD App streamlines your financial universe in a user-friendly interface. It makes managing finance as simple as ABCD.

The ABCD App is your go-to hub for a diverse range of financial services. You can buy Health and Life Insurance, get Loans for personal or business use, make instant payments and strategic investments, track expenses, keep a check on your credit score and file taxes, all from the same place. You also have access to a wide array of essential financing tools that help make it easier to manage money.

There are zero charges associated with using the ABCD App itself. However, different services, such as buying Insurance, getting a Loan, etc., come with their own set of fees. A detailed fee structure for each service can be found in the respective section of the app.

The customer support service at ABCD is available from 9 AM to 9 PM, Monday to Sunday. Please note that the service is closed on national holidays. Additionally, their service branches operate from 9:30 AM to 6 PM, Monday to Friday, and on alternative Saturdays (2nd, 4th, and 5th Saturdays are working days). The branches are closed on Sundays and national holidays. You can contact them via their helpline at 1-800-270-7000. If you are reaching out beyond working hours, please feel free to drop us a mail at <care.digital@adityabirlacapital.com> and we will reach-out to you first thing on the next working day. </care.digital@adityabirlacapital.com>

You can click on the hamburger menu at the top left corner of the homepage and then click on “View Profile” to see your profile details. If you want to update your Date of Birth and PAN, enter the updated information, and click ‘Save’. Your information will then be updated in our records.

Please note this information will only be updated in the ABCD App records. To update the information for any products purchased from Aditya Birla Capital Group companies, a request needs to be raised separately with the respective company.

To access the calculator, please follow these steps:

• Click on the hamburger icon represented by your initials.
• From the menu that appears, select "Calculators.""

Your information is protected by multiple layers of security protocols. Security layers as follows:-

• Sign-up via Mobile number and OTP verification
• Login via Biometric scanning of Fingerprint or Face-ID
• Secondary login via 4 digit uique Mpin set-up by you

No, there are no fees associated with using the ABCD App itself. However, different services, such as buying Insurance, getting a Loan, etc., come with their own set of fees. A detailed fee structure for each service can be found in the respective section of the app.

You can click on the hamburger menu at the top left corner of the homepage and then click on Branch Locator to find the nearest branch.

Yes, you can link all your banking and investment accounts to the app during the onboarding process as well as within the ABCD app. We have partnered with RBI Regulated Account Aggregator OneMoney to make linking all your accounts secure, easy, convenient & seamless.

Please reach-out to us for Customer Grievance Redressal as follows:

STEP 1:
In case of any query or service request, contact us at:
Email: care.digital@adityabirlacapital.com
Call us: 1800 270 7000

STEP 2:
Escalation of Complaints
If the borrower is not satisfied with the response received from the Support team the customer can contact the Grievance redressal Officer’s Mailbox below. The Grievance Redressal officer shall undertake to resolve the grievance within a period of (7) seven working days from the date of receipt of Grievance.

Name: Akash Anchan
Designation: Grievance Redressal Officer, Aditya Birla Capital Digital Limited.
Email: abcdl.Servicehead@adityabirlacapital.com
Address: 9th Floor, One World Center, Tower 1, Jupiter Mills Compound, 841 Senapati Bapat Marg, Elphinstone Road, Delisle Road, Mumbai, Mumbai, Maharashtra, India, 400013.
Phone Number: 022- 68323410

RBI Sachet Portal Link: https://sachet.rbi.org.in

Please reach-out to us for Customer Grievance Redressal as follows:

STEP 1:
In case of any query or service request, contact us at:
Email: care.digital@adityabirlacapital.com
Call us: 1800 270 7000

STEP 2:
Escalation of Complaints
If the borrower is not satisfied with the response received from the Support team the customer can contact the Grievance redressal Officer’s Mailbox below. The Grievance Redressal officer shall undertake to resolve the grievance within a period of (7) seven working days from the date of receipt of Grievance.

Name: Akash Anchan
Designation: Grievance Redressal Officer, Aditya Birla Capital Digital Limited.
Email: abcdl.Servicehead@adityabirlacapital.com
Address: 9th Floor, One World Center, Tower 1, Jupiter Mills Compound, 841 Senapati Bapat Marg, Elphinstone Road, Delisle Road, Mumbai, Mumbai, Maharashtra, India, 400013.
Phone Number: 022- 68323410

RBI Sachet Portal Link: https://sachet.rbi.org.in

You can reach us at 18002707000 or mail us at care.digital@adityabirlacapital.com.

Changing your mPIN on the ABCD App is quite simple.

• Click on the hamburger menu at the homepage's top left corner.
• Then click on ‘Update mPIN’.
• Enter your old mPIN, then the new mPIN, reconfirm your new mPIN and click on update.

Your mPIN will then be updated successfully.

If you’ve forgotten your mPIN, then resetting it is easy.

• Open the ABCD App and click 'Forgot mPIN' on the login page.
• Enter the OTP you receive on your registered mobile number
• Click on continue, and then enter your new mPIN.
• Confirm the new mPIN and then click on ‘Update’.

You will then be able to use the new OTP to log into the ABCD App.

Changing your registered mobile number is currently not possible from ABCDL App.

We encourage you to enter all the details while registering for the ABCD App. This helps us personalise our offerings for you. You can go to your profile in the app and update it now for a seamless experience.

Location permissions help us suggest ABCD services near you. Storage permissions enable the storage of documents related to ABCD products, like Credit reports, statements, etc., on your device, through the app.

To manage app permissions, click on the hamburger menu at the top left corner of the homepage and then click on App Permissions. You will find two tabs, one for ‘Mandatory Permissions’ and the other for ‘Optional Permissions’. You can toggle between tabs to view and manage permissions under both these categories.

Currently, we are unable to service existing relationships with various Aditya Birla Capital group companies. For more details, you can reach our Customer Support on 18002707000.

ABCD app in completely digital and doesn't require you to provide any documents. Just keep your mobile phone handy to receive and provide OTP ythat you have recived to onboard to the ABCD app. Welcome abord !

Setting up your account is really easy. ABCD app in completely digital and doesn't require you to provide any documents. Just keep your mobile phone handy to receive and provide OTP ythat you have recived to onboard to the ABCD app. The onboarding provcess is as follows:-

1. Enter Mobile Number
2. Enter OTP
3. Set-up 4 digit MPIN
4. Setup your figerprint or face unlock for log-in
5. Grant Permissions

And Welcome abord !

The ABCD app offers a variety of financial products and services to cater to users' diverse needs. Here are the available products on the app:

• Credit score display with preliminary insights
• Secured Loans
• Unsecured Loans
• Life Insurance
• General Insurance
• Mutual Funds
• Demat A/c Opening
• Stocks and Securities
• Deposits
• DigiGold

In addition to these current offerings, the app promises to introduce more features in the future to further enhance the user experience and meet their evolving financial needs.

You can sync your ABCD app to your banking and financial tools to work seamlessly to consolicdate your financial universe into one place.

Yes, you can set goals, save & invest for your goals and track them to completion right from ABCD app and win rewards uniquely curated for you.

Comprehensive solutions for your credit scores and its corresponding details are present in ABCD as follows:-

1. Fetching the credit score
2. Detailed credit report made available for download
3. Analysis & Insights into your credit score
4. Highlight areas of concerns and improvements
5. Raise dispuites if present right from the app
6. Methods and knowledge to improve credit score
7. Products & Soluitions to aid in improving your credit score
8. Tips & Tricks on how to make and maintain an Excellent credit score & more

There is a plethora of resources availble to aid you in your journey to financial literacy. The resources are as follows:-

1. Articles
2. Quizes
3. Trivia
4. Insights
& more…

You can explore and manage Mutual Funds, Fixed Deposits, and Stocks through the ABCD App. You can also stay updated with your Health and Life insurance plans from the app.

ABCD's Spend Analyser tracking is here to help you track and budget all your spends. Just go-to spend analyuser link your accounts, set yuour budgets and watch us work our magic…

You can link all your banking and investment accounts to the app during the onboarding process as well as within the ABCD appfot tracking and managing your entire portfolioy. We have partnered with RBI Regulated Account Aggregator OneMoney to make linking all your accounts secure, easy, convenient & seamless. Try out our Portfolio Manager and manage your investments in one place...

Yes, Personal Loans, Unsecured Business Loans, Home Loans & Credit Cards are available for all your credit or funding requirements. Please go to the borrow section with the Dial and avail any loan or credit card from the options available.

The lenders in the ABCD app for loans and credit cards are as follows:

1. Personal Loan - Aditya Birla Finance Limited
2. Unsecured Business Loan - Aditya Birla Finance Limited
3. Home Financing Loan -  Aditya Birla Housing Finance Limited
4. Credit Cards - AU Small Finance Bank in partnership with Aditya Birla Finance Limited

Yes, your personal data is safe with us and it is only accessible via your fingerprint verification or 4 dight MPIN chosen by you.

We have partnered with ClearTax to help you with comprehensive Tax plannin solutions. From calculating your taxes, to investing to save on taxes, your tax filing to giving you tips & tricks quizzes and more to you keep on top of your tax game.

To update your PAN and Date of Birth details after registering on the ABCD App follow these steps:

• Click on the hamburger menu at the top left corner of the homepage
• Click on ‘View Profile’ to see your profile details.
• Enter the updated information and click 'Save'. Your information will then be updated.

Please note this information will only be updated in the ABCD App records. If you want to update information for any products purchased from Aditya Birla Capital's group companies, a request needs to be raised separately with the respective company.

You can search for specific queries through the search bar at the top of the homepage. To make searching easier, the ABCD App has also tagged popular categories.

You can reach the ABCD App support by following the below steps:

• Open the ABCD App on your device and log in
• Click on ‘Get Help’
• From there, choose from options ‘Request a Callback’, ‘Chat’, and ‘E-mail’.

You can also refer to the FAQs mentioned in each section to find answers to general queries.

Yes, you can link all your savings accounts during the onboarding process and later in the app.

Check out our onboarding journey and video

Aditya Birla Capital Digital partners with Aditya Birla Finance Limited to offer loan services to its customers. The lender that is shown on the Loan Offer screen, Loan Agreement as well as in the Loan documents clearly. The Credit Information companies such as CIBIL, Experian will also show the Personal Loan with the same lender name.
Lender Name - Aditya Birla Finance Limited
Address: No 841, 18th Floor, Jupiter Mill Compound, Elphinstone Road, Senapati Bapat Marg, Mumbai-400013

Our Digital Lending Partner - https://finance.adityabirlacapital.com/our-digital-lending-platform-partners
Privacy Policy - https://www.adityabirlacapital.com/abc-digital/privacy-policy

You can easily apply for a Quick and Easy Personal Loan through the ABC Digital App! Just search for "Personal Loan" within the app and click on the icon to access the application process. To be eligible for the loan, you must be between 23-60 years old and have a minimum monthly income of 25000.

Our Personal Loan offers range from Rs. 50,000 to 5 lakh. The maximum loan amount varies for each individual.

Yes, the application process is incredibly simple and can be completed in just few steps.

1. Provide Basic Information,
2. Keep your PAN & bank details handy
3. Customize your loan offer, 4. Perform KYC and EMI setup to get successful disbursal

During the loan application, you can select your preferred bank account to receive the loan funds, while the EMI repayment will be automatically set up and deducted from the same account once the loan is active. In the event of any issues preventing the setup of EMI deduction from your preferred bank account, you can retry at a later time or choose an alternative bank account

Aditya Birla Capital Digital, on behalf of the lender, will provide you with the following documents via email on your registered email ID:
Sanction Letter, Loan Agreement and EMI Repayment Schedule upon loan activation, Statement of Loan Account, and No Objection Certificate upon loan closure.

To address any queries regarding your personal data, please email us at care.finance@adityabirlacapital.com with the subject "My Personal Data-Personal Loan" from your registered ABC Digital email ID. In the email, kindly include your registered phone number and specify your query.

For deleting your personal data associated with the Personal Loan product, follow these steps: Email our Customer Success team at care.finance@adityabirlacapital.com with the subject "Remove my Personal Data-Personal Loan" and include your ABC Digital phone number. Please ensure that the email is sent from your registered ABC Digital email ID.

If you wish to remove your data from all loan products, change the subject to "Remove my Personal Data-All Loan Products." Our customer success team will guide you through the next steps and confirm the data deletion.

Please note that this option is available only for customers with closed loan accounts. If your account is active and you still wish to delete your data, we request you to settle the remaining dues, close the account, and then follow the above steps.

Alternatively,you can reach out to us through our contact centre by dialing this toll free number- 1800-270-7000.

Yes, there is a feature available in the mobile app that allows users to revoke permissions or consent.

To access this feature, navigate to "Name Icon" and then select "App Setting." then select "Permission Settings >> Customer can choose which permissions should be revoked or enabled.

You can change the loan amount on loan offer screen where a maximum limit will be visible and you can opt for a loan amount anywhere between this maximum amount and a minimum amount of 50000.

The loan disbursal is instant, and you will receive the money within minutes after you complete the necessary steps in the application process.

Your loan amount is calculated by the lender which takes into account your credit worthiness and your financial profile.

You can reach out to the GRO at the below contact details:

1) GRO of Aditya Birla Finance Limited
Name: Ms. Rachana Padval
Designation: Grievance Redressal Officer
Email id: grievance.finance@adityabirlacapital.com
Number: 080 – 45860196
Address: Aditya Birla Finance Limited,10th Floor, R-Tech Park, Nirlon Complex, Goregaon, Mumbai – 400063

2) GRO of Aditya Birla Capital Digital Limited
Name: Mr. Himanshu Kaul
Designation: Grievance Redressal Officer
Email ID: abcd.servicehead@adityabirlacapital.com
Number: 022-68323410
Address: Aditya Birla Capital Digital Ltd, 5th Floor, G Corp Tech park, Sai Nagar, Anand Nagar, Kasarwadawali, Ghodbunder Road- Thane (West), Mumbai, Maharashtra - 400615

You can lodge a complaint by emailing your request to care.finance@adityabirlacapital.com. Alternatively, you can reach out to us through our contact centre by dialing this toll free number- 1800-270-7000.

Yes, your bank details are completely safe with us. We use the best available security systems to protect your data.

At present, we offer top-up loans to eligible customers, subject to our internal policy and guidelines. Your eligibility for a top-up loan shall be communicated by ABC Digital App.