FAQs on Device OS Threats & Issues

A proxy network in a mobile device is an indication of malicious activity and so for security reasons, user is prevented from using . This will help to save your important information from getting leaked. So, for security reasons and as per our Policy, our App does not work in such a case.

Solution :
Disconnect proxy network and continue using the App

Blacklisted applications are often flagged because they are known to contain malware or other security threats. If you install and use these applications, you could be putting your personal information and data at risk. This will break security standards and increase the risk of financial fraud in your account. So, for security reasons and as per our Policy.

Solution :
Uninstall the blacklisted application installed on the device and continue using the application

The app is not compatible with the version of android that is currently installed on your device. This will break security standards and increase the risk of financial fraud in your account. So, for security reasons and as per our Policy, our App does not work in such a case

Solution :
Check for software update available in Settings on the android device and update the Software or use another device with the updated or latest android version

USB debugging is an open port which increases the risk of unauthorized access to your device when your device is connected with PC. With this, unauthorized user may get access to critical information such as confidential details, which can lead to monetary theft or irreversible loss. So for security reasons and as per our Policy, our App do not work in such case

Solution :
For security purposes, turn off USB Debugging under Developer option or turn off the Developer option and disconnect from USB

You have used while actively on the voice / internet call. This increases the risk of gaining unauthorized access by third party to your confidential information like passwords, OTP, and other secrets while on the call. This may result in financial fraud.

Solution :
For security reasons, we recommend you to disconnect the call and continue to use the App

Providing unintended permission increases the risk to your data privacy. For security reasons we recommend the users provide permissions which are absolutely required

Solution :
Disable accessibility permission for the Go to Settings -> System -> Accessibility -> Remove from the list.

The app is not compatible with the version of iOS that is currently installed on your device. This will break security standards and increase the risk of financial fraud in your account. So, for security reasons and as per our Policy, our App does not work in such a case

Solution :
Check for software update available in Settings on the iPhone device and update the Software or use another iPhone with the updated or latest iOS version.

This pop-up message appears when you are connected to public Wi-Fi which may be unsecured and security patches are not fully updated. Using mobile applications in an unsafe network may lead to loss of confidential information and monetary theft. So, for security reasons and as per our Policy, we alert users in such cases.

Solution :
Disconnect from unsecured public Wi-Fi / network and connect to trusted network