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FAQs on Device OS Threats & Issues

It is intended to be used only on physical or real mobile devices which have built-in security permissions. So, for security reasons and as per our Policy, our App does not work in such case, and we recommend users to use only physical mobile device to access the application.

Solution :
Install the on physical mobile device.

Root detection is an indicator of unsafe devices and as per our Policy, our App does not work on rooted devices.

Solution :
You can use our app only on non-rooted devices. Either you can use it on another phone or get the current phone corrected. You can get the current phone corrected by visiting a sales & service station.

BusyBox Binary is an indicator of unsafe devices and as per our Policy, our App does not work on compromised devices

Solution :
You can use our app only on non-compromised devices. Either you can use it on another phone or get the current phone corrected. You can get the current phone corrected by visiting a sales & service station

SuBinary Detection is an indicator of unsafe devices and as per our Policy, our App does not work on rooted devices.

Solution :
You can use our app only on uncompromised devices. Either you can use it on another phone or get the current phone corrected. You can get the current phone corrected by visiting a sales & service station

"Your device has code injection tool installed. may face unauthorized or deliberate alterations/modifications resulting in unauthorized access to device increasing risk of financial theft. So, for security reasons and as per our Policy, our App does not work in such a case."

Solution :
Uninstall the Code Injection Tool installed on the device or use another safe mobile device

Runtime hooking detection is an indication that the is being tampered / modified at the launch of the application. So, for security reasons and as per our Policy, our App does not work in such a case.

Solution :
Either do not try to launch the with any runtime Hooking application or use the on a safe device

A proxy network in a mobile device is an indication of malicious activity and so for security reasons, user is prevented from using . This will help to save your important information from getting leaked. So, for security reasons and as per our Policy, our App does not work in such a case.

Solution :
Disconnect proxy network and continue using the App

Installation of malicious / invalid certificate does not follow safe standards. So, for security reasons & our Policy, we alert users in such cases

Solution :
For safe and secure experience please make the changes below in your setting. Remove user certificate installed on the device. Go to Settings -> Encryption & credentials -> User credentials -> Select and Remove user credentials.

SSL pinning is an important technique for safe and secure financial transactions. So, for security reasons & our Policy, we alert users in such cases.

Solution :
Turn off the proxy. Also delete any user certificate installed on the system. Go to Settings -> Encryption & credentials -> User credentials -> Select and Remove user credential

Application Tampering or Invalidation Checksum can cause unauthorized or improper alterations in the app. This will break security standards and increase the risk of financial fraud in your account. So, for security reasons and as per our Policy, our App does not work in such a case.

Solution :
Uninstall the app and install again from Play Store

Blacklisted applications are often flagged because they are known to contain malware or other security threats. If you install and use these applications, you could be putting your personal information and data at risk. This will break security standards and increase the risk of financial fraud in your account. So, for security reasons and as per our Policy.

Solution :
Uninstall the blacklisted application installed on the device and continue using the application

Secondary Profile imposes risks like data leakage, malware risks, privacy concerns, and authentication and authorization for Mobile Apps. For security reasons we recommend the users to use the primary profile to access the

Solution :
For safe and secure experience please make the below changes in your setting. Go to Settings -> Users and Accounts -> Multiple Users -> Switch to Administrator / Owner Profile Or use the app from the Primary Profile on the device.

Using a sandbox environment to run a mobile app can pose risks such as data leakage, as the app may not be fully isolated, potentially allowing for unauthorized access to data or interference with other apps

Solution :
Uninstall the third-party app used for Sandbox Environment Or use the app from the Primary Environment on the device

This means the app may be modified or altered and it is a security threat. This may result in financial fraud. So, for security reasons and as per our Policy, our App does not work in such a case.

Solution :
We highly recommend the users to uninstall the app and reinstall it again from Play Store

The app is not compatible with the version of android that is currently installed on your device. This will break security standards and increase the risk of financial fraud in your account. So, for security reasons and as per our Policy, our App does not work in such a case

Solution :
Check for software update available in Settings on the android device and update the Software or use another device with the updated or latest android version

Untrusted VPN can leak sensitive information which may result in financial loss. Always use from a trusted and secured network to protect your privacy. So, for security reasons and as per our Policy, our App does not work in such a case.

Solution :
Turn off VPN network and continue using the App

This pop-up message appears when you are connected to public Wi-Fi which may be unsecured and security patches are not fully updated. Using mobile applications in an unsafe network may lead to loss of confidential information and monetary theft. So, for security reasons & our Policy, we alert users in such cases.

Solution :
Disconnect from unsecured public Wi-Fi / network and connect to trusted network

The application might not behave in an intended manner as the end user tries to use the app with fake location. For security reasons, we recommend the users to disable mock location

Solution :
For safe and secure experience please make the changes below in your setting. Go to Settings -> Developer Options -> Scroll down to Select Mock Location App -> Enable Nothing

USB debugging is an open port which increases the risk of unauthorized access to your device when your device is connected with PC. With this, unauthorized user may get access to critical information such as confidential details, which can lead to monetary theft or irreversible loss. So for security reasons and as per our Policy, our App do not work in such case

Solution :
For security purposes, turn off USB Debugging under Developer option or turn off the Developer option and disconnect from USB

USB debugging is an open port that does not follow safe standards. So, for security reasons & our Policy, we alert users in such cases.

Solution :
For safe and secure experience please make the changes below in your setting. Turn off Wireless ADB debugging. Go to Settings -> Developer Options -> Scroll down to search Debugging -> Wireless USB debugging.

You have used while sharing your phone screen (e.g., Google meet, AnyDesk, etc.). This increases the risk of gaining unauthorized access by third party to your confidential information like passwords, OTP, and other secrets while the screen is shared. This may result in financial fraud.

Solution :
For security reasons, we recommend you stop screen sharing and continue to use the App.

Screen overlay increases the chances of cyber-criminal activities which may result in cyber theft from the respective account holders by using the same phone

Solution :
Disable overlay permission in your respective phone and restart the again

You have used while actively on the voice / internet call. This increases the risk of gaining unauthorized access by third party to your confidential information like passwords, OTP, and other secrets while on the call. This may result in financial fraud.

Solution :
For security reasons, we recommend you to disconnect the call and continue to use the App

If the application is not installed from trusted sources like Google Play Store, your confidential and critical information is at risk. So, for security reasons and as per our Policy, our App does not work in such case. We suggest using the Application installed only from the Play Store

Solution :
Uninstall the existing application and install again from Play Store

Developer option will allow unintended consequences like application inconsistency, poor app experience and sensitive data theft leading to increasing risk of frauds. For security purposes, we warn the users to disable developer option for secure transactions.

Solution :
Turn off Developer option in Settings

When device lock is not enabled, the device and application become vulnerable to theft & tampering, uploading & sharing in unsafe ways.

Solution :
For safe and secure experience please make the changes below in your setting. Go to Settings -> Password & Security -> Enable Password / Pattern / PIN

Providing unintended permission increases the risk to your data privacy. For security reasons we recommend the users provide permissions which are absolutely required

Solution :
Disable accessibility permission for the Go to Settings -> System -> Accessibility -> Remove from the list.

The application might not behave in an intended manner as there will be conflicting information between your location and time zone information. We encourage you to enable Automatic Time Zone.

Solution :
Turn on Automatic Time Zone setting in your phone

The app version which is installed on the device is not updated to the latest version from Play Store. This will break security standards and increase the risk of financial fraud in your account. So, for security reasons and as per our Policy, our App does not work in such a case.

Solution :
Update the Application from the Play Store

Providing unintended permission increases the risk to your data privacy. For security reasons we recommend the users provide permissions which are absolutely required.

Solution :
Disable accessibility permission for the Go to Settings -> Device Admin apps -> Remove from the list

It is intended to be used only on physical or real mobile devices which have built-in security permissions. We recommend users to use only physical mobile devices to access the application. For security reasons and as per our Policy, our App does not work in such a case.

Solution :
Install the on physical mobile device

Your device is jailbroken means security controls are compromised on your current device. So, for security reasons and as per our Policy, our App does not work in such a case

Solution :
Use the on another safe device

Your device has Frida framework installed, it is an indicator of unsafe devices and as per our Policy, our App does not work on Frida detected devices

Solution :
Either use the App Name on another safe iOS device or uninstall the Frida installed on the device

A proxy network in a mobile device is an indication of malicious activity and so for security reason user is prevented from using . This will help to save your important information from getting leaked. So, for security reasons and as per our Policy, our App does not work in such a case.

Solution :
Disconnect proxy network and continue using the App

SSL Pinning Bypass detection is an indication that the is being using invalid server certificate or application is tampered / modified at the launch. So, for security reasons and as per our Policy, our App does not work in such a case

Solution :
Either do not try to launch the with any runtime Hooking application or use the on a safe device

Reverse Engineering can cause unauthorized or improper alterations in app. This will break security standards and increase the risk of financial fraud in your account. So, for security reasons and as per our Policy, our App does not work in such a case

Solution :
Uninstall the app and install again from AppStore

The app is not compatible with the version of iOS that is currently installed on your device. This will break security standards and increase the risk of financial fraud in your account. So, for security reasons and as per our Policy, our App does not work in such a case

Solution :
Check for software update available in Settings on the iPhone device and update the Software or use another iPhone with the updated or latest iOS version.

This means the app may be modified or altered and it’s a security threat. This may result in financial fraud. So, for security reasons and as per our Policy, our App does not work in such a case.

Solution :
We highly recommend the users to uninstall the app and reinstall it again from AppStore

Untrusted VPN can leak sensitive information which may result in financial loss. Always use from a trusted and secured network to protect your privacy. So, for security reasons and as per our Policy, our App does not work in such a case

Solution :
Turn off VPN network and continue using the App

You have used while sharing your phone screen (e.g., Google meet, AnyDesk, etc.). This increases the risk of gaining unauthorized access by third party to your confidential information like passwords, OTP, and other secrets while the screen is shared. This may result in financial fraud.

Solution :
For security reasons, we recommend you to stop screen sharing and continue to use the App

This pop-up message appears when you are connected to public Wi-Fi which may be unsecured and security patches are not fully updated. Using mobile applications in an unsafe network may lead to loss of confidential information and monetary theft. So, for security reasons and as per our Policy, we alert users in such cases.

Solution :
Disconnect from unsecured public Wi-Fi / network and connect to trusted network

If the application is not installed from trusted sources like App Store, your confidential and critical information is at risk. So, for security reasons and as per our Policy, our App does not work in such cases. We suggest using the Application installed only from the App Store

Solution :
Uninstall the existing application and install again from App Store

When device lock is not enabled, the device and application become vulnerable to theft & tampering, uploading & sharing in unsafe ways.

Solution :
For safe and secure experience please make the changes below in your setting. Go to Settings -> TouchID & Passcode -> Turn Passcode On

The app version which is installed on the device is not updated to the latest version from App Store. This will break security standards and increase the risk of financial fraud in your account. So, for security reasons and as per our Policy, our App does not work in such a case

Solution :
Update the Application from the App Store