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Grievance Redressal Mechanism


The customer can approach any of our service touch points given below to register a complaint and expect a response within defined time period from complaint registration.

Customer Service Channels are as indicated below:


Customer care helpline:

Customers may contact our dedicated Helpline number 1800 270 7000 between 09.30 AM to 06.30 PM, Monday to Saturday (except public holidays).

Email:

Customers may write to us at glcare@adityabirlacapital.com

Postal address:

Customers may also submit their complaints or provide written feedback at:

Customer care, Aditya Birla Capital Ltd, Unit no 1301 to 1304, 13th floor, GCorp Tech park, Sector 6, Ghodbunder Road, Village Wadhavli, Thane-400615, Maharashtra

Escalation Matrix:

If a customer does not receive a response within the stipulated timeline or is dissatisfied with the resolution provided, the grievance may be escalated as follows:

Primary level: Nodal Officer

The customer can write to the Nodal Officer at nodalofficer.gl@adityabirlacapital.com

Customers are required to quote the complaint reference number provided to them in their earlier interaction, along with their loan account number. This will enable us to review and resolve the grievance more effectively.

Secondary Level: Principal Nodal Officer

If the customer remains dissatisfied with the resolution provided at Level 1, the grievance may be escalated to the Principal Nodal Officer, Mr. Arijit Sen on grievance.financehead@adityabirlacapital.com or call at 08045860196

Reserve Bank of India – Integrated Ombudsman Scheme

If the complaint is not resolved to the customer's satisfaction or if no response is received from the Company within 30 days from the date of complaint registration, the customer may lodge a complaint under the Reserve Bank of India – Integrated Ombudsman Scheme.

Online Complaint Portal

https://cms.rbi.org.in

Postal address:

Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 Toll free No. – 14448