How to Deactivate & Close A FASTag Account?

• Having a FASTag account has become essential to travel smoothly across states in India.
• However, there are some instances where you will need to cancel your FASTag account.
• If you are selling or scrapping your car, you may have to cancel your FASTag account.

With the introduction of FASTag in India, it has become extremely convenient for drivers to pass through tolls without having to worry about carrying exact change. However, there may be scenarios where you may have to delete your FASTag account.If you have found yourself asking the question "how to deactivate a FASTag account", you have come to the right place. This blog will educate you on how to deactivate your FASTag account. Moreover, you will learn about under which scenarios you should be surrendering your FASTag account.

Before we dive into the question of 'how to deactivate a FASTag account', we will understand the scenarios under which you should deactivate your FASTag account.Here are the times when you should deactivate your FASTag account:

• Sale or Transfer of Vehicle: When you sell your car, for instance, or transfer ownership, deactivate the linked FASTag account. This way, the new owner will not use your FASTag.
• Vehicle Scrapping: If the vehicle is idle and going to be put to the scrapyard, then the FASTag has to be deactivated so that it cannot be misused or cashed later.
• Change in Vehicle Registration Number: If a new registration number is given, the existing FASTag has to be deactivated. A new FASTag has to be activated with the new registration number. This is because FASTag systems rely on registration numbers to identify vehicles. By deactivating the old FASTag and activating a new one with the updated registration number, you ensure accurate toll payments and avoid any security risks associated with outdated information.
• Lost FASTag Tag: A lost FASTag tag requires immediate deactivation to avoid its use by other users. Deactivate the account and ask for a replacement tag to keep using.
• Non-Usage of FASTag: If you seldom use your vehicle or use other ways to pay for the tolls, deactivate your FASTag to avoid unnecessary charges or subscription fees.

There are some good reasons why you should deactivate your FASTag before selling your car:

• Prevents Unauthorised Transactions: Deactivation ensures the new owner cannot use your tag for unauthorised transactions. This safeguards your financial well-being and prevents unexpected charges.
• Avoids Toll Charges: Leaving your FASTag active after selling your car can still result in toll charges on your account. The FASTag is linked to the vehicle's registration number, not the car itself. Deactivation prevents further charges.
• Avails FASTag Balance Refund: Any leftover balance in your FASTag account is refunded while deactivating it. You receive the amount credited to your FASTag.
• Seamless Transfer for New Owner: Deactivation ensures that the new owner shall register their own FASTag without any hassle; making a seamless transfer with no discomfiture about the payment at tolls.
• End disputes: Deactivation prevents potential disputes or disagreements with the new car owner regarding toll payments or unauthorised usage. It clarifies ownership and responsibility for FASTag transactions.

Deactivation of a FASTag account is pretty easy using one of the various options available from the bank or issuer. Here's the step-by-step to answer your question, how to deactivate your FASTag account :

Method 1: Through NHAI (IHMCL)

• Step 1: Call the NHAI helpline number 1033 or visit their official website.
• Step 2: Choose the option to talk to a customer care executive.
• Step 3: Tell the executive you want to deactivate your FASTag account.
• Step 4: Provide your FASTag ID and any other relevant information.
• Step 5: Confirm the deactivation request.

Method 2: Through Your Bank or Issuer

• Step 1: Dial your bank or FASTag issuer's customer care number.
• Step 2: Inform the executive that you want to deactivate your FASTag account.
• Step 3: Provide your FASTag ID, registered mobile number, and any other information they may need.
• Step 4: Confirm the deactivation request.

Method 3: Deactivate FASTag Online via a Portal

• Step 1: Go to the banking portal or FASTag issuer's online portal.
• Step 2: Log in using the credentials registered with your bank or FASTag issuer.
• Step 3: Navigate to the FASTag tab or customer service portal.
• Step 4 : Deactivate the FASTag account option.
• Step 5: Add the FASTag ID and other relevant details as prompted.
• Step 6: Click to confirm the request for closing the FASTag account.

These steps will help you smoothly transfer your account, avoid unnecessary charges, and preserve financial security by knowing the reason behind the deactivation of a FASTag account.

If you have any remaining balance in your FASTag account, you can get it refunded by following these steps:

• Step 1 : Check your FASTag balance before closing the account. Doing so will help you know the refund amount.
• Step 2 : Connect with your FASTag provider and follow the required procedure to request for a refund.
• Step 3 : Keep all the required documents in hand before initiating the refund procedure.
• Step 4 : Submit the required details and await the refund.

Note : The processing time may take up to two weeks. Check with your FASTag provider for their specific refund processing time.

Deactivating your FASTag account is a crucial step to ensure financial security and avoid potential misuse. By taking the time to deactivate your account, you can prevent unauthorised transactions, reclaim any remaining balance, and streamline the process of transferring your vehicle to a new owner.By following the simple steps outlined in this guide, you can easily deactivate your FASTag account and have peace of mind knowing that your financial information is protected. Remember to keep your FASTag details updated and to consider deactivating your account when you sell or scrap your vehicle.Apart from regularly checking your FAStag, you must also renew your motor insurance on time. Buy motor insurance today !