How To Register A UPI Complaint

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• You can file your UPI complaint on the official website of NPCI (National Payments Corporation of India).
• Some common UPI issues relate to PIN, account, and transaction processing.
• You can register your complaint by submitting relevant details like transaction details, issue type, and contact information, among others.

UPI (Unified Payments Interface) facilitates quick and efficient money transfer. The same efficiency also extends to a robust compliance resolution system. Hence, in case of grievances, you can file your complaint seamlessly and expect swift solutions.In this blog, we take you through the different complaint types and the process of registering them. We also share the details required to file the complaint. Let’s begin.

You can file your complaint to report the UPI issues you face. The process is quick and generally comprises the following steps:

• Step 1: Visit the official website of NPCI (National Payments Corporation of India) to file your UPI complaint.
• Step 2: Next, navigate to 'What we do’ and select the ‘UPI’ option.
• Step 3: Click on the ‘Dispute Redressal Mechanism’. You will be directed to the ‘UPI Dispute Redressal Mechanism’ webpage.
• Step 4: Scroll down to see the ‘Complaint’ section. Select the type of complaint from the options provided. These include ‘Transaction’, ‘PIN’, ‘Account’, ‘Registration’, ‘SMS’, ‘Login’, and ‘Others’.
• Step 5: Mention the relevant details asked for, including bank name, transaction ID, UPI ID, email ID, etc. Also, share your mobile number and attach your updated bank account statement.

You can also register a UPI complaint through BHIM UPI. The process is equally simple and can be completed quickly. There are two ways through which you can register your complaint, namely, via the website or the application.

BHIM UPI Website

If you want to report your issue through the BHIM UPI webpage, here are the steps to follow:

• Step 1: Visit the ‘ Get in Touch ’ webpage.
• Step 2: You will see different complaint types on your screen. For example, issues related to cashback/rewards, transactions, PIN, etc.
• Step 3: Go to the complaint type that you want to report and describe your issue in the comment box.
• Step 4 : Share the relevant details like bank name, VPA, email ID, registered number, etc. and submit the complaint.

BHIM UPI Application

Alternatively, you may use your BHIM UPI application to report the issues faced. Here are the steps:

• Step 1: Open your BHIM UPI application and navigate to the ‘raise a complaint’ option.
• Step 2: Select the transaction for which you want to report a complaint.
• Step 3: Next, select ‘raise concern’, share the required details, and submit your complaint.

Let’s discuss the different types of UPI issues before decoding the complaint filing procedure. You can categorise your complaint into any of the following types:

• PIN-related Issues: You may face issues associated with incorrect PIN, exceeded number of PIN attempts, blocked PIN, etc. They are classified as PIN-related issues.
• Account-Related Issues: These are UPI issues related to linking or changing your account details, fetching its details, deregistration, etc.
• Processing-Related Issues: Processing-related complaints cover failed or declined UPI transactions, transactions timed out, etc.
• Other UPI Issues: Any other issue faced falls under this category. A few examples of these include failure to receive OTPs and being unable to log in.

Keep all relevant details ready to complete the complaint registration process swiftly and quickly. Here are some of the key details needed for your reference:

• Details of the Transaction: You need to submit the amount, date, time, and transaction ID.
• Relevant Screenshots: Upload the screenshot of your updated bank account statement.
• Nature of Issue: Briefly describe the nature of the issue encountered.
• Contact Information: Share the relevant contact information like your registered mobile number and email address.

Note: You can view the complete details required to file a UPI complaint on the UPI Dispute Redressal Mechanism webpage.

Once you have filed a complaint regarding your UPI issues, you can check its status quickly. Here are the steps normally followed to track the status of a UPI complaint:

• Step 1: Go to the official NPCI website.
• Step 2: Navigate to the option that indicates checking your UPI complaint status.
• Step 3: Provide the relevant details asked for.

Note: You can also call the BHIM toll-free number - 18001201740 to know the status of your complaint. However, since the number is subject to change, make sure to check the updated number on the official NPCI website.

From online purchases to in-store merchant payments, you can use UPI to transact effortlessly. In case of inconveniences or other UPI issues, you can file a complaint and get it resolved quickly.While several applications support UPI payments, opt for a user-friendly app withgood customer support. This is important because it can help you solve your UPI issues in an efficient and hassle-free manner. Explore the ABCD app for its features that empower you to pay for anything, anywhere and offer reliable customer support. Also Read: NPCI: Full Form, Services, Roles & Responsibilities