
Key Highlights
- While an Aadhaar application is usually processed within three months, there might be cases where it is not received by the applicant.
- In case your Aadhaar card is not received or approved, you can reapply for it.
- If your Aadhaar card is not received but is generated, you can obtain your Aadhaar number through the UIDAI website or via the SMS facility.
- You can also generate an E-Aadhaar, an electronic version of an Aadhaar card as valid as a physical copy.
An Aadhaar card application is usually processed within three months. But sometimes, you may not receive it within the allotted time. In such a situation, you have the option to obtain yourAadhaar cardvia the online mode or through an SMS on your mobile number. You can also check the status of your Aadhaar card to make sure that it has been generated.In this blog, you will learn about what you can do if your Aadhaar card is not received.
Aadhaar Card is Not Received - What to Do?
If your Aadhaar card is not received but has been approved and generated, you can obtain your Aadhaar number and Aadhaar copy through these methods:
- Via E-Aadhaar : You can get an e-Aadhaar (soft copy of the Aadhaar) in a PDF format from the UIDAI website. This electronic version is as valid as a physical Aadhaar card copy. You can also carry a printout of your e-Aadhaar.
- Via SMS : You can get the Aadhaar details on your mobile phone via SMS as well.
- Via mAadhar Application: mAadhaar is the official mobile application for Aadhaar. You can download your E-Aadhaar on the application and access it whenever you want.
Note : To ensure that your Aadhaar has been approved and generated, you need to check your Aadhaar status on theUIDAIwebsite. For this, you should have your enrolment ID and date/time of enrolment. These details can be found on the acknowledgement slip you would have received after submitting your documents at the Aadhaar enrolment centre.
How to Download E-Aadhaar?
Mentioned below are the steps you need to follow to download an e-Aadhaar if your Aadhaar card is not received:
- Step 1 : Visit the UIDAI website.
- Step 2 :Select 'Aadhaar number', or 'Enrolment ID'. You can retrieve these details from resident.uidai.gov.in if you do not have them.
- Step 3: Fill the form with the required details, including your Aadhaar number/enrolment ID, captcha code, and click on'Send OTP'. You will receive an OTP (one time password) on your mobile number registered with Aadhaar.
- Step 4: Choose if you want to receive a masked Aadhaar card and enter the OTP.
- Step 5: Click on'Download Aadhaar' on the main page.
- Step 6 : You will be directed to the 'E-Aadhaar' page from where you can download your e-Aadhaar.
Note : If you already know your Aadhaar number, you can choose 'Aadhaar' instead of 'Enrolment ID' at the top of the form. You will then need to enter your 12-digit Aadhaar number instead of the 28-digit enrolment ID.
How to Get an Aadhaar Card Via SMS?
If your Aadhaar card is not received, you can get it through the SMS facility. To use the SMS facility, follow the steps given below:
- Step 1: Visit the official Aadhaar website https://myaadhaar.uidai.gov.in/retrieve-eid-uid .
- Step 2: Enter the 28-digit enrolment number or the 12-digit Aadhaar number present on your acknowledgement slip along with your name, registered mobile number, and the captcha code.
- Step 3: Click on the 'Send OTP' option.
- Step 4: Enter the OTP that you receive on your registered mobile number and click the 'Submit' button.
Once the verification process is complete, you will receive your Aadhaar details through SMS on your mobile phone.
Getting Aadhaar Through ‘mAadhaar’ Mobile Application
You can also get your E-Aadhaar on the mAadhaar application. Follow the steps mentioned below after you have downloaded the application:
- Step 1: Log into the mAadhaar application.
- Step 2: If you have linked your mobile number to your Aadhaar, you can download your Aadhaar card.
- Step 3: Enter your registered mobile number and click on ‘Generate OTP’. You will receive an OTP. Enter it and click on ‘Verify’.
- Step 4: Click on ‘Download Aadhaar’, enter your Aadhaar password and click on ‘Submit’.
- Step 5: Your E-Aadhaar will be downloaded and you can add up to three Aadhaar profiles on one device.
When To Reapply for an Aadhaar Card?
If your Aadhaar card is not received for any of the following reasons, you can reapply for it if:
- You applied for the Aadhaar card before 1 April 2012.
- The UIDAI (Unique Identification Authority of India) rejected your application.
Importance of Receiving an Aadhaar Card
While having your Aadhaar card with you in a physical form is recommended, knowing your Aadhaar number is essential. You should know your Aadhaar number in order to avail of various benefits and subsidies from different government schemes.If you haven't received your Aadhaar card yet, you can download it online or get it via SMS by following a few simple steps given in this blog.You should also know that banks now accept e-Aadhaar copies as valid proof of identity. It serves all the purposes of an Aadhaar card and can be used effortlessly. Also Read: E-Aadhaar made easy: 5 steps to your digital identity
FAQS - FREQUENTLY ASKED QUESTIONS
What should I do if my Aadhaar card is not received?
If your Aadhaar card is not received but you know your Aadhaar number, you can download an e-Aadhaar online from the UIDAI website.
What should I do if my Aadhaar card is not received and not even approved?
In such a situation, you can reapply for an Aadhaar card.
What should I do if I don't receive the OTP for Aadhaar services on my mobile number?
You should verify if the mobile number is linked with your Aadhaar or not. If the number mentioned in your Aadhaar needs to be corrected, you can get it updated by visiting any Aadhaar
enrolment centre.
How to get Aadhaar via SMS if my Aadhaar card is not received?
If your Aadhaar card is not received, visit the official Aadhaar card website and enter your enrolment or Aadhaar number along with other information. Enter the OTP that you receive on your registered mobile number and you will get your Aadhaar number via SMS.
Is there any customer support that I can reach out to if my Aadhaar card is not received?
You can send an email at help@uidai.gov.in or dial the helpline number 1947 to get assistance if your Aadhaar card is not received.
Will UIDAI send the updated Aadhaar card to me if I have updated the address?
If you have updated your address, name, gender, or date of birth in your Aadhaar, UIDAI will send the updated Aadhaar card to you by post.
What is an e-Aadhaar?
e-Aadhaar is the electronic version of Aadhaar card and is as valid as a physical Aadhaar copy. If your Aadhaar card is not received, you can download an e-Aadhaar through a quick process mentioned in this blog.
How can I get my Aadhaar card offline?
You can visit the closest Aadhaar enrolment centre if you want to obtain your Aadhaar card offline.
How to check my Aadhaar status if my Aadhaar card is not received?
If your Aadhaar card is not received, you can check your Aadhaar status on the UIDAI website. For this, you need to know your enrolment ID and date/time of enrolment.
Why should I have an Aadhaar card?
Aadhaar card serves as a legal proof of identity and address across India. You can avail of various benefits and subsidies from government schemes if you have your Aadhaar-linked bank account.
The information contained herein is generic in nature and is meant for educational purposes only. Nothing here is to be construed as an investment or financial or taxation advice nor to be considered as an invitation or solicitation or advertisement for any financial product. Readers are advised to exercise discretion and should seek independent professional advice prior to making any investment decision in relation to any financial product. Aditya Birla Capital Group is not liable for any decision arising out of the use of this information.

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