Passport Call Centre - Toll-Free Numbers, IVRS Steps & Grievance Details

• If you have any queries or grievances related to your passport, you can get in touch with the passport call centre in India.
• To get in touch with the passport call centre, you can either contact the national call centre's toll-free number or use the Interactive Voice Response (IVR) service.
• To raise any complaints or provide feedback and suggestions related to passports, you can also visit your nearest Passport Seva Kendra.

Before you consider travelling abroad, there may be instances when you have a query related to your passport. You may want to raise a complaint regarding a lost or stolen passport, or you have any suggestions related to passports.In such scenarios, you can get in touch with the passport call centre in India and also visit the official passport portal online. You can even visit your nearest Passport Seva Kendra and get your query addressed.In this blog, you will read about how you can reach out to the passport call centre through various mediums.National Passport Call CentreYou can reach out to a customer care executive of the national passport call centre anytime from 8:00 a.m. to 10:00 p.m. at the below-mentioned toll-free numbers:

• National Call Centre: 1800 258 1800
• For North-eastern States: 040 6672 0581
• For Jammu and Kashmir: 040 6672 0581

You can also make use of the Interactive Voice Response (IVR) service, which is a computerised phone system that interacts with callers and gathers their information.The IVR support service is available for all 24 hours and you can follow the steps mentioned below to use it:

• Step 1 - Dial the toll-free number - 1800 258 1800.
• Step 2 - Press 1 to get information about renewing and applying for a passport.
• Step 3 - Press 2 to learn about the Tatkal passport service.
• Step 4 - Press 3 to find out about your passport status.
• Step 5 - Press 4 for other passport-related information.

You can track your passport status by sending an SMS from your mobile number. You have to type a text message in the format: 'STATUS (space) File Number' and send it to 9704100100.

You can also provide your feedback and suggestions related to a passport at the following address:Name: Dr. K J SrinivasaDesignation: Joint Secretary and CPO, PSP Division, Ministry of External AffairsAddress: Room No. 27, Patiala House,Tilak Marg New Delhi 110001Contact Number: 011-23387013, 011-23384536Email: jscpo@mea.gov.inFax: 011-23071370

You can also contact passport offices abroad by either availing of the visa/consular services or viaforeign diplomats posted in India.

For Consular/Visa Services

Name: Shri Amit NarangDesignation: Joint Secretary (CPV), CPV Division,Ministry of External AffairsAddress: Room No. 20, Patiala House Annex,Tilak Marg,New Delhi-110001Email: jscpv@mea.gov.in

For Diplomatic and Official Passports

Section Officer, PV-II Section, CPV Division, Ministry of External AffairsAddress: Room No. 30, Patiala House, Tilak Marg, New Delhi – 110001Email: sopv2@mea.gov.in Fax: 011-23384690Phone: 011-23386259

You can raise complaints related to a passport with a public grievance officer at the following address:Name: Shri Bal Krishan, PSP Division, Ministry of External AffairsAddress: Room No. 24, Patiala House, Tilak Marg, New Delhi-110001Email: passport.pg@mea.gov.in Fax: 011-23384461Phone: 011-23384461, 011-23384497

If you are not happy with the redressal of your complaint, you can get in touch with the Central Vigilance Commissionat the following address:Central Vigilance CommissionSatarkata Bhavan,A-Block, GPO Complex,INA, New Delhi-110023Phone: 01124600200Fax: 01124651186, 01124651010Email: cenvigil@nic.in Also Read: Types of Passports in India

You can dial the toll-free number of the passport helpline in India to get quick assistance with your passport-related queries and concerns.The passport call centre not only provides information about passport services and the application process but also helps you resolve passport-related queries.You can even lodge your grievances related to passports and file complaints about a lost or stolen passport at the passport call centre.It is recommended to keep your passport number or application details handy while contacting the passport helpline for a more efficient and quicker response. If you are looking for a personal loan to travel abroad , you can avail it seamlessly by visiting the Aditya Birla website. Check the eligibility criteria and the required documents to get a personal loan today, and fulfil your travel goals! Also Read: Lost your Passport while Overseas? Here’s what to do