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How to Find FASTag Customer ID Using the Vehicle Number

Posted On:27th Jan 2020
Updated On:30th Jan 2025
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Key Highlights

  • Your FASTag customer ID is a unique ID that links your FASTag account to your vehicle.
  • You can find your FASTag Customer ID by your vehicle number on the official website of NHAI - the National Highways Authority of India.
  • You can also call customer care to get details of your customer ID. Always check the updated number from the NHAI website or your issuer’s portal, before calling.

FASTags have digitised the toll payment process in India and enable you to pass through the toll plaza quickly, without halting. You must keep sufficient balance in your FASTag account to avoid potential inconveniences.To effectively monitor your FASTag transactions and manage your account, you need your FASTag customer ID.If you are unsure how to find your FASTag customer ID, don't worry. Read this blog to learn about FASTag Customer ID and how you can find it using your vehicle number.

What is FASTag Customer ID?

Your FASTag customer ID is a unique ID linking your FASTag account to your vehicle. It ensures the toll payment is correctly deducted from your prepaid FASTag wallet.Keeping this ID handy helps you access your account information, make recharges quickly, and enjoy seamless toll payment, among other things.

How to Find the FASTag Customer ID?

The process to find FASTag customer ID is easier than you think. It is straightforward and doesn’t take much time. There are different ways to find your ID using your vehicle number. Let’s explore some of these methods.

How to Find FASTag Customer ID through the NHAI Website

You can get the details of your customer ID on the official website of NHAI i.e. National Highways Authority of India. Here are the steps:

  • Step 1: Visit the NHAI website.
  • Step 2: Search for the FASTag section and navigate to ‘Track FASTag’ or a similar other option.
  • Step 3: Mention your vehicle number in the designated place and provide the required information.
  • Step 4: Submit the above details to find FASTag customer ID.

Note: You can also explore the official website of IHMCL i.e. Indian Highways Management Company Limited to know your customer ID.

How to Find FASTag Customer ID through Customer Care

Another convenient way to know your customer ID is by reaching out to customer care.

  • Step 1: Call the designated customer care number.
  • Step 2: Share your concern and provide details as required.
  • Step 3: The customer care representative will guide you through the process.

Note: The customer care number is subject to change. Thus, you should check the updated number from the NHAI website or your issuer’s portal.

How to Find FASTag Customer ID through Your FASTag Sticker

This is one of the quickest ways to know your customer ID. Here is what you have to do:

  • Step 1: Look at the FASTag sticker on your vehicle’s windshield.
  • Step 2: Read the details printed on the sticker, including the customer ID.
  • Step 3: Make a note of your customer ID and keep it accessible.

Knowing Your FASTag Customer ID is Important

Serving as a unique identifier, the FASTag customer ID plays a crucial role in ensuring that the correct toll payment is deducted from your account. This helps you manage your FASTag transactions more efficiently. You can exercise better control over your account and experience seamless and quicker toll payments.In addition, you should know that a valid FASTag is necessary for buying a third-party car insurance policy; a third-party insurance policy is a legal requirement in itself.However, remember to look beyond meeting the legal mandate and buy comprehensive car insurance that offers wide coverage and safeguards against unpredictable circumstances. Also Read: How to get FASTag Online in 5 Easy Ways?

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Disclaimer

The information contained herein is generic in nature and is meant for educational purposes only. Nothing here is to be construed as an investment or financial or taxation advice nor to be considered as an invitation or solicitation or advertisement for any financial product. Readers are advised to exercise discretion and should seek independent professional advice prior to making any investment decision in relation to any financial product. Aditya Birla Capital Group is not liable for any decision arising out of the use of this information.



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