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Issue Type

Incorrect top-up/balance/recharge benefits applied
 

Initial Response

My name is ------and I am here to assist you on <issue>
Rs. <amount> was settled with <Name> on <Date>. Is this the transaction that you are facing issue with?
I will look into this issue, which may take a few minutes. Your patience is greatly appreciated.
Thank you for being online, and I apologize for the longer wait.

Agent Action

1. Agent will login to the Admin Portal
2. Click on the BBPS section.
3. Go to the Transactions.
4. Enter BBPS ref no/UPI ref no, biller category, payment method, and date range.
5. Transaction details will be displayed. Agent to check transaction status.

Response

We wish to inform you that recharge plan benefits, including top-ups and other offers, are handled by service providers. The latest benefits linked to a particular recharge amount are automatically redeemed from your service provider and displayed to you during the recharge process.
When you initiate a recharge, we request you to check the benefits available with that specific recharge amount. Once your operator has successfully processed the recharge, it cannot be cancelled.
If you have any issues or questions regarding the benefits associated with your recharge, kindly reach out to your service provider for assistance. They will be able to address your concerns.

SR Closure Comment

We wish to inform you that recharge plan benefits, including top-ups and other offers, are handled by service providers. The latest benefits linked to a particular recharge amount are automatically redeemed from your service provider and displayed to you during the recharge process.
When you initiate a recharge, we request you to check the benefits available with that specific recharge amount. Once your operator has successfully processed the recharge, it cannot be cancelled.
If you have any issues or questions regarding the benefits associated with your recharge, kindly reach out to your service provider for assistance. They will be able to address your concerns.