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Issue Type

Cancellation of paid bill

Initial Response

My name is ------and I am here to assist you on <issue>
  < Rs  > was settled with the <Name> on < Date > . Is this the transaction that you are facing issue with?
I will look into this issue, which may take a few minutes. Your patience is greatly appreciated.
Thank you for being online, and I apologize for the longer wait. 

Agent Action

1. Agent will login to the Admin Portal  
2. Click on the BBPS section.
3. Go to the Transactions.  
4. Enter the BBPS ref no or UPI ref no, biller category, payment method and the date range (These details will be displayed in the history of the customers chat) and click on apply.  
5. The details of the particular transaction will be displayed. 
Agent will check the status of the transaction   

Response

As per records, your transaction of <Rs> was settled with <Name> vide biller reference ID <------------------> on <Date>.
Please note that once a transaction has been successfully processed by the biller or operator, we are unable to reverse it from our end. In such situations, we recommend reaching out to your service provider directly. You may need to provide them with the following details for further assistance:
Transaction ID
Amount
Date of transaction & Biller reference number
They will be able to assist you with any inquiries or issues related to the transaction.

SR Closure Comment

As per records, your transaction of <Rs> was settled with <Name> vide biller reference ID <------------------> on <Date>.
Please note that once a transaction has been successfully processed by the biller or operator, we are unable to reverse it from our end. In such situations, we recommend reaching out to your service provider directly. You may need to provide them with the following details for further assistance:
Transaction ID
Amount
Date of transaction & Biller reference number
They will be able to assist you with any inquiries or issues related to the transaction.