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Issue Type

Discrepancy in bill amount

Initial Response

My name is ------and I am here to assist you on <issue>
  < Rs  > was settled with the <Name> on < Date > . Is this the transaction that you are facing issue with?
I will look into this issue, which may take a few minutes. Your patience is greatly appreciated.
Thank you for being online, and I apologize for the longer wait.

Agent Action

1. Agent will login to the Admin Portal  
2. Click on the BBPS section.
3. Go to the Transactions.  
4. Enter the BBPS ref no or UPI ref no, biller category, payment method and the date range (These details will be displayed in the history of the customers chat) and click on apply.  
5. The details of the particular transaction will be displayed. 
Agent will check the status of the transaction

Response

Please note that we show the most recent bill amount received from the biller or operator. If you have any issues ,we recommend contacting the service provider directly.

SR Closure Comment

Please note that we show the most recent bill amount received from the biller or operator. If you have any issues ,we recommend contacting the service provider directly.