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Issue Type

Unable to activate UPI Lite

Initial Response

My name is --------------, and I’m here to assist you with your concern regarding Unable to activate UPI Lite
 I will look into this issue, which may take a few minutes. Your patience is greatly appreciated. 
Thank you for being online, and I apologize for the longer wait.

Agent Action

NA

Response

To help resolve this, please confirm whether you’ve tried the following steps:
1.Ensure you have a stable and active internet connection while attempting to activate UPI Lite.
2.Make sure your bank account offering UPI Lite is properly linked to your ABCD App.
3.Occasionally, banks or UPI service providers may experience server downtime or technical problems.
4.If there are security concerns related to your account, your bank might restrict actions, including UPI Lite activation.
5.Ensure your bank account is not linked to UPI Lite on three other payment apps.
6.Make sure your device and OS are compatible with the UPI Lite feature.
7.Clear app cache & data and reinstall the app before trying again.
If the customer has already tried the above steps and the issue persists:
May I request you to share the specific error message or a screenshot of the issue so we can investigate further?
If the error/screenshot is shared and the issue cannot be resolved immediately:
Thank you for sharing the details. This is a technical issue that needs the intervention of our technical experts. Kindly email the error screenshot to care.digital@adityabirlacapital.com. Our technical experts will review and get back to you within 2 working days.
Is there anything else I may assist you with today?
If the customer says No: Click the end chat button.
If the customer says Yes: Proceed to resolve the new query and update closure comments accordingly.

SR Closure Comment

There may be several reasons why you are unable to activate your UPI Lite. Please try the following:
- Ensure you have a stable and active internet connection.
- Verify the bank account is properly linked to your ABCD App.
- Retry later in case of temporary server issues.
- Contact your bank to resolve any security restrictions.
- UPI Lite must not be activated on more than 3 apps.
- Ensure device/OS compatibility.
If the issue still persists, please attach the screenshot of the error you are facing and email to us at Care.digital@adityabirlacapital.com. We will take up the issue with our technical experts and get back to you within 2 working days.