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Issue Type

Unable to deactivate UPI Lite

Initial Response

My name is --------------, and I’m here to assist you with your concern regarding Unable to deactivate UPI Lite
 I will look into this issue, which may take a few minutes. Your patience is greatly appreciated. 
Thank you for being online, and I apologize for the longer wait.

Agent Action

NA

Response

My name is --------------, and I’m here to assist you with your concern regarding Unable to deactivate UPI Lite
To help resolve this, please confirm whether you’ve tried the following steps:
- Ensure a stable and active internet connection.
- Retry after some time in case of temporary server issues.
- Contact your bank for security restrictions.
- Check for active mandates linked to your bank account. Cancel them if necessary before deactivation.
If the customer has already tried the above steps and the issue persists:
May I request you to share the specific error message or a screenshot of the issue so we can investigate further?
If the error/screenshot is shared and the issue cannot be resolved immediately:
Thank you for sharing the details. This is a technical issue that needs the intervention of our technical experts. Kindly email the error screenshot to care.digital@adityabirlacapital.com. Our technical experts will review and get back to you within 2 working days.
Is there anything else I may assist you with today?
If the customer says No: Click the end chat button.
If the customer says Yes: Proceed to resolve the new query and update closure comments accordingly.

SR Closure Comment

There may be several reasons why you are unable to deactivate your UPI Lite. Please follow the steps:
1. Ensure strong internet connectivity.
2. Confirm your bank account is correctly linked to the ABCD App.
3. Retry after a few minutes if server issues occur.
4. Check for any security blocks or mandates on your account.