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Issue Type

Unable to add Funds/Enable Auto Top Up

Initial Response

My name is --------------, and I’m here to assist you with your concern regarding Unable to add Funds/Enable Auto Top Up
 I will look into this issue, which may take a few minutes. Your patience is greatly appreciated. 
Thank you for being online, and I apologize for the longer wait.

Agent Action

N/A

Response

To help resolve this, please confirm whether you’ve tried the following steps:
- Ensure you are not exceeding the maximum store value limit.
- Ensure a stable internet connection during top-up.
- Retry after some time in case of temporary server problems.
If the customer has already tried the above steps and the issue persists:
May I request you to share the specific error message or a screenshot of the issue so we can investigate further?
If the error/screenshot is shared and the issue cannot be resolved immediately:
Thank you for sharing the details. This is a technical issue that needs the intervention of our technical experts. Kindly email the error screenshot to care.digital@adityabirlacapital.com. Our technical experts will review and get back to you within 2 working days.
Is there anything else I may assist you with today?
If the customer says No: Click the end chat button.
If the customer says Yes: Proceed to resolve the new query and update closure comments accordingly.

SR Closure Comment

We request you to check the below 
1.Ensure you are not exceeding the maximum store value limit.
2,Ensure you have a stable and active internet connection while attempting to Top up your UPI Lite account
3.Occasionally, banks or UPI service providers may experience server downtime or technical problems. In such cases, you may need to wait and try again later.