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Issue Type

Transaction successful but goods and services not delivered

Initial Response

My name is ------and I am here to assist you on <issue> < Rs  >  < Dated ------- > vide <ref ID  ______________  . Is this the transaction that you are facing issue with?
 I will look into this issue, which may take a few minutes. Your patience is greatly appreciated. 
Thank you for being online, and I apologize for the longer wait.

Agent Action

1. Agent will login to the Admin Portal
2. Click on the UPI section.
3. Go to Customer search 
4. Enter the mobile number and click on apply. 
5. Navigate to UPI TRANSACTION tab Agent will check the details/ status of the transaction
5. Share the status  and inform the customer to contact the merchant

Response

-

SR Closure Comment

We find that the said transaction of  < Rs  > was settled with the <Name> vide < trxn ref ID > on < Date > . In case of any issue, please contact your merchant with the following details.
 1. Transaction ID 
2. Amount, 
3.  Date of transaction 
4. Merchant name and reference number