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Issue Type

Payment made to incorrect account

 

Initial Response

My name is ------and I am here to assist you on <issue> < Rs  >  < Dated ------- > vide <ref ID  ______________  . Is this the transaction that you are facing issue with?
 I will look into this issue, which may take a few minutes. Your patience is greatly appreciated. 
Thank you for being online, and I apologize for the longer wait. 

Agent Action

1. Agent will login to the Admin Portal
 2. Click on the UPI section.
 3. Go to Customer search 
4. Enter the mobile number and click on apply. 
5. Navigate to UPI TRANSACTION tab Agent will check the details/ status of the transaction 

Response

-

SR Closure Comment

The transaction of Rs <amount> is successful and the money is deposited into the receiver's account <name> on <date> vide txn ref no <txn ID>
In the unfortunate event that you've sent money to a wrong bank account, we request that you contact your bank directly and raise a wrong credit chargeback with the Unique Transaction Reference (UTR) number for the payment.
In case the person you've incorrectly sent money holds an account with another bank, your bank can only act as a facilitator, and provide you with some details of the branch. You will need to visit the branch and speak to the manager for further assistance.
Note: The money can only be reversed if the receiver agrees.