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Issue Type

Unable to set pin

Initial Response

Requesting you to try following the steps:
1.Ensure your Debit card or Aadhar card details are correct and entered properly while setting pin in the bank account.
2.Ensure your mobile number registered with Aadhaar matches with our App.
3.Ensure DND is deactivated.
4.Ensure that your network connection is stable and strong
5.In case you don’t get an option to set your UPI-PIN that means your UPI-PIN is already set. In that case, you will get an option to reset your UPI-PIN.
6.Try linking your bank account again.
7.This might be a temporary issue, please try again after some time.
If the customer has already tried the above steps and the issue persists:
May I request you to share the specific error message or a screenshot of the issue so we can investigate further?
If the error/screenshot is shared and the issue cannot be resolved immediately:
Thank you for sharing the details. This is a technical issue that needs the intervention of our technical experts. Kindly email the error screenshot to care.digital@adityabirlacapital.com. Our technical experts will review and get back to you within 2 working days.
Is there anything else I may assist you with today?
If the customer says No: Click the end chat button.
If the customer says Yes: Proceed to resolve the new query and update closure comments accordingly.

Agent Action

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Response

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SR Closure Comment

As per telephonic discussion, please try the following steps  :
1. Logout and relogin again in the app. 
2. Reset mobile network and try again. 
3. Is Your network  temporarily down or experiencing higher traffic than normal. 
4. Turn your device off, then turn it on again.
If the issue still persists, please attach the screenshot of the error you are facing and email to us at Care.digital@adityabirlacapital.com . We will take up the issue with our technical experts, and get back to you within 2 working days