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Issue Type

Amount debited and bill payment is pending

Initial Response

My name is ------and I am here to assist you on <issue>
  < Rs  > was settled with the <Name> on < Date > . Is this the transaction that you are facing issue with?
I will look into this issue, which may take a few minutes. Your patience is greatly appreciated.
Thank you for being online, and I apologize for the longer wait.

Agent Action

1. Agent will login to the Admin Portal  
2. Click on the BBPS section.
3. Go to the Transactions.  
4. Enter the BBPS ref no or UPI ref no, biller category, payment method and the date range (These details will be displayed in the history of the customers chat) and click on apply.  
5. The details of the particular transaction will be displayed. 
Agent will check the status of the transaction 

Response

Bill payments usually happen instantly, but sometimes they may take longer than expected to be processed. We suggest checking the final status of your pending payments after 48 hours.
If your bill payment fails for any reason, you will receive a refund within T+1 working day. 

SR Closure Comment

Bill payments usually happen instantly, but sometimes they may take longer than expected to be processed. We suggest checking the final status of your pending payments after 48 hours.
If your bill payment fails for any reason, you will receive a refund within T+1 working day.