ROM Vijaywada

Business

Aditya Birla Capital

Role

ROM

Department

Ops & CS

Eligibility Criteria

Graduate

Setting Up New Branches & Running Continuity Planning for existing Branches

1. Ensure infrastructure and technology is made available for the team to run day to day operations
2. On-board people at the right time and with experience & specific capabilities in operations, banking and lending domain 
3. Ensure driving BCP drills and sharing BCP reports every quarterly to Operations Head for testing BCP set up capabilities

Credit Operations Management

1. Manage all aspects of the operations transaction life cycle transactions from post sanction, pre & post disbursement requirements, documentation and servicing activities, disbursals and post disbursal actions and ensure timely and accurate transaction processing
2. Act as the point of escalation on critical customer complaints and authorise high value transactions / complex/ structured transactions.
3. Lead the establishment of robust customer management 
4. Support the establishment to build a robust & scalable operations
5. Enable data support on litigation cases and ensure the team provides all the required information in a timely and seamless manner
6. Provide exceptional approvals for PDD/OTC queries, deviations and resolution management.

Pre Disbursement Activities

1. Ensure daily execution of documentation in full compliance with the internal standards and external regulatory requirements
2. Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note
3. Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines
4. Ensure customer submitted documents are checked within the given timelines. In case of discrepancies, share details with Relationship Manager to complete/ rectify the documentation
5. Support in smooth resolution of complex documentation issues
6. Monitor PDD and OTC tracking done by the team prior to issuance of release order 

Post Disbursement and Fund Management & Banking

1. Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required
2. Ensure completion of all activities related to security perfection of assets - CERSAI
3. Ensure renewal tracking done by the team and ensure that renewal letters are prepared and issued within stipulated timelines Supervise the loan booking and servicing activities for their respective zones and ensure they are completed within the stipulated TAT
4. Ensure that only completed files are getting processed by the operations team at the branch level 
5. Handle service level escalations and complaints for HNI customers and authorise high value transactions / complex/ structured transactions.
6. Oversee closure and foreclosure activities at  the branches
7. Ensure data and evidence for all legal litigation cases of defaulters on a case to case basis
8.  Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis
9. Ensure updation of drawing power in case of stock based limits
10. Ensure renewal of insurance on collateral to safeguard the portfolio
11. Ensure error free transactions within defined timeframe
12. Manage funds for disbursement by keeping a check on balances through the number of transactions completed by each branch
13. Attend to unidentified funds and take action to ensure that no items are open
14. Monitor branch accounts in relation to part repayment and foreclosures
15. Ensure local banking activities and reconciliation is completed on time
16. Ensure the RTGS NEFT information shared by customer is accurate  

Compliance Management & Reporting  and Process Controls & Checks 

1. Ensure all policies and processes related to loan processing and disbursement are up to date and followed by the team
2. Conduct internal branch audits at regular intervals to ensure there are no critical observations
3. Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines
4. Ensure ROC, CERSAI and SRO charge registration is completed within given timelines
5. Drive adherence on all policies and processes related to loan processing and disbursement within the Retail Assets operations team
6. Ensure timely submission of data, files for audit to concurrent, internal & statutory auditors
7. Maintain data for tracking performance metrics, defect ratio and SLAs and identify trends/ patterns that need to be addressed in order to drive greater efficiencies
8. Ensure all compliance points of Operations functions which is signed off for the board quarterly, are taken care of while processing.

Stakeholder/ Vendor 

Management

1. Ensure requests of all case logins from branches are being timely attended by vendors. Escalation point for issues in logins 
2. Ensure that the team is having regular interactions with the Relationship Manager to complete correct documentation at the customer’s end
3. Attend meetings with Sales and Risk team to discuss outstanding PDDs/OTCs, issues and escalations
4. Liaise with statutory, regulatory and external third parties for conducting audits for branches in their zones
5. Liaise with external vendors for storage of property related documentation, prepare and sign an agreement with the vendor and conduct regular audits at vendor site

People Management

1. On-board, training and review performance of their Branch Operations Managers under their purview
2. Give various assignments to team members that are linked to streamlining and standardizing processes – centralised welcome letters, creation of retrieval matrix, implementation of formats
3. Support the BOMs to delivery BAU activities & facilitate problem-solving wherever need be.