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Job Description

Aditya Birla Health Insurance

Manager - Process Excellence

Location: Thane - GCorp, Maharashtra

Job Description

1)     Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)

 

The purpose of the role is to continuously drive a culture of excellence in the organization by

  • Designing Processes and user manuals
  • Updating SOPs for authorization matrices, key performance indicators and processing step changes
  • Conducting process conformance reviews
  • Eliminating non-value-add activities using lean and six sigma approaches & tools
  • Driving faster turnarounds, First Time Right processing
  • Providing assurance of process compliance and regulatory compliance
  • Driving process controls around errors and outliers to improve quality
  •        Conducting Root Cause Analysis and recommending process controls
  • Driving strategic initiatives and quality management framework implementation

 

 

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Conduct Process Quality Review

  • Conduct process audits and risk assessments for all key operations.
  • Develop and implement Quality Management Frameworks (QMS, ISO 9001:2025, Operational/Process Excellence Index).
  • Perform process reviews to eliminate non-value-added (NVA) activities, enhance customer service, and ensure first-time-right processing using FMEA, Value Stream Mapping, and Fishbone analysis.
  • Publish process review reports and track the implementation of recommendations.

Project Management

  • Oversee end-to-end continuous improvement projects, ensuring timely execution and measurable outcomes.
  • Collaborate with cross-functional teams to ensure seamless execution.

RCA for Non-Conformances

  • Conduct RCA for customer complaints, process failures, and deviations from Standard Operating Procedures (SOPs).
  • Implement corrective and preventive measures based on RCA findings.
  • Develop a knowledge repository to document recurring issues and resolutions for future reference.

Design & Process Documentation

  • Develop, maintain, and update process documentation and SOPs & RCSA’s
  • Ensure compliance with established processes and conduct periodic reviews & audits to assess adherence.
  • Conduct periodic Risk Control Self-Assessment (RCSA) frameworks.
  • Conduct regular training and awareness sessions to ensure adherence to documented procedures

Education Qualification

  • Graduate Engineer
  • PGDM / MBA

Min Experience (Years)

  • 4-5 (Graduate Engineer)     
  • 3-4 (PGDM / MBA)

Preferred Certifications

  • Lean Six Sigma (Green Belt)
  • Project Management Professional (PMP)
  • ISO 9001 Lead Auditor
  • Certification in Business Process Management (BPM)

Specific familiarity with Tools

  • Familiarity with Business Process Management (BPM) tools like Tableau / Power BI, Celonis, Excel (Advanced with Macros & VBA), ARIS, Microsoft Visio etc.

 

Minimum Experience Level

3 - 5 years

Job Qualifications

02 degree

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