Portfolio Collection Manager - Bangalore

Business

Financial Services

Unit

Aditya Birla Finance Ltd. 

Location

Mumbai

Poornata Position Number of the job 

Reports to: Poornata Position Number

Poornata Position Title of the job 

Portfolio Manager : ESB B2C B2B OGL

Reports to: Poornata Position Title

Area Collections Manager : Partnership Portfolio

Function

Risk

Reports to: Function 

Collections

Department

Risk & Legal & Collections

Reports to: Department 

Risk & Legal & Collections

Designation of the Employee:

Partnership Portfolio Manager.

Manager’s Designation:

VL / RCM

Date of writing/ Updation of JD

20^th Jan 2023

To manage the collections process at a Location level, primarily to manage partnership portfolio. To liaise with external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.  

Other Quantitative and Important Parameters for the job 

• Digital Book is a small ticket higher bounce rate book on account of the construct of the segment and borrower profile
• Bkt resolutions of delq accounts through collections agencies for a particular location. 
• Strong vintage in handling delq customer of unsecured segment. 
• Ability to drive and motivate collections agencies with focus on Small Ticket Collections portfolio.

Organization Context

Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec’20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.

ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division. 

ABFL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Job Context

Collections function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events / changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients.

The Small ticket segment comprises primarily Digitally sourced accounts with ticket sizes ranging 10k – 5 lacs. This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective zone. 

The incumbent will be accountable for field collections for the customers in the region. For this segment, the collections model would primarily be an Agency Model for flows. The incumbent needs to have a strong understanding of small ticket business and challenges on the debt-management process.

Bkts Resolution and Inventory Management 

• Monitor and Control Bucket resolution. 
• Drive higher resolution rates resulting in reduced Stage 2 and 3.
• Daily monitoring and regular reviews of delinquent portfolio

Collections Agency Management

• Liaise with agencies to drive collections processes efficiently.
• Oversee selection processes for external agencies
• Continuously monitor agency performance against set parameters and targets.
• Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

TM Portfolio - Collections Manager: To manage the collections of portfolio of a Digital Partner in a location of Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Internal

National Collections Manager, Area Collections Managers

Daily / regular

Portfolio update and alignment of strategy and activities

Credit/ Policy Teams

Weekly

Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes.

Legal Team

As needed

Litigation requirement for Delinquent borrowers.

External

Collections Agencies and Vendor Partners

Regular

Visits / discussions on portfolio,

Reviews, case updates, payment recon.

Customers

As needed

Escalations and follow-ups.

Job Holder

Reports to (Manager)

Name

Date of Entry / Approval