skip to main content
Download the ABCD app

Unlock Financial Tools, Investment Insights, And Expert Guidance“ All In One Convenient App !

Visit Our ABCD Page
Get Instant Digital Sanction in 10 mins. Loans starting from just 8.60% p.a.
Instant Personal Loans upto Rs. 5 lacs
Fuel Your Business Ambitions
Unlock The Potential Of The Gold You Own

Job Description

ABC Digital Ltd.

Regional Customer Success Manager - Kolkata

Location: Chennai - Ambattur, Tamil Nadu

Job Description

Job Purpose

The Regional Customer Sucess Manager is responsible for the growth and expansion of the business as well as creating customer value during the lifetime of the existing customers by understanding the customer’s overall needs and matching those to the products/services that are offered.

Job Context & Major Challenges

Job Context/ Job Challenges:
The Aditya Birla Capital (ABCL) has diverse, industry-leading businesses across multiple verticals, including lending, life insurance, health insurance, insurance booking, mutual funds, housing finance, wealth management, insurance advisory services, retail broking, distribution of third-party products, etc. The rationale for the role lies in the advantage of leveraging internal & external insights to identify opportunities to develop & deliver new initiatives, which will introduce new products & services that will drive growth and improve the customer experience.
Challenges:
•Speedy delivery of communication, instant assistance, or access to online resources for customer queries
•Adding value to any conversation at a rapid pace is one of the main challenges
•Getting support from the stakeholders across the business
•Drive the ways of working in the development processes, improving the quality of solutions, and ensuring we can deliver value as early as possible using a range of methodologies.

Key Result Areas


KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA1Opportunity identification•Mine cross sell opportunities from centrally shared customer data
•Understanding relevant user insights and pitch cross-sell opportunities through the assigned team members
•Awareness of available products bouquet and their fit with various customer personas
•Identifying opportunities to offer combination solutions based on customer needs
•Identifying areas of improvement for each product with respect to cross-sell opportunities
•Working with the product managers to build product-wise cross-sell propositions
KRA2Cross LOB communication•Nurturing relationships with units to enable meaningful scale for cross-sell opportunities and improve customer lifecycle value
•Work with cross-unit teams to set and achieve targets for cross-selling, new client acquisition & higher products per customer
•Drawing up the cross-sell blueprint for the zone with cross-unit alignment
KRA3Team training•Training and upskilling the team on all relevant products and their features
KRA4Managing lead generation and closure•Ensure robust lead generation by networking across various units to drive cross-sell opportunities
•Follow up for the closure of leads generated
KRA5Query redressal•De-bottlenecking any issues, wherever needed
•Working with technology and other teams to drive implementation
KRA6Achieving new client acquisition & cross sell targets•Ensuring the new client acquisition targets for the zone are achieved
•Owning and delivering the cross-sell strategy and plan for the zone
•Ensuring consistent delivery of cross-selling product/service offerings, driving innovation basis contextual needs of the customer
•Tracking scale and quality on a day-to-day basis and identifying opportunities for improvement

Minimum Experience Level

5 - 10 years

Job Qualifications

Under Graduate

Other jobs you might be interested in
Regional Customer Success Manager - Kolkata
Chennai - Ambattur
|
Tamil Nadu
ABC Digital Ltd.
TM VKYC
Chennai-The Oval
|
Tamil Nadu
Aditya Birla Capital Limited
Wealth Manager - Mumbai (Lower Parel)
Thane - GCorp
|
Maharashtra
ABC Digital Ltd.
Wealth Manager - Thane
Thane - GCorp
|
Maharashtra
ABC Digital Ltd.
Regional Customer Success Manager - Hyderabad
Hyderabad - MIG Dharmareddy Co
|
Telangana
ABC Digital Ltd.
Financial Planning & Analysis Manager
Goregaon R Tech
|
Maharashtra
ABC Digital Ltd.
DSF_Mumbai Metro_Area Head_Andheri
Goregaon - Sls Office
|
Maharashtra
AB Sun Life Insurance Co Ltd
Deputy Sales Manager-Varanasi
887
|
Varanasi
Third Party Distribution
Wealth Manager
Delhi - CP
|
Delhi
ABC Digital Ltd.
ABHI - SM - AXIS BB - HALDWANI
20UKHAL01
|
Haldwani
TPD Sales
Branch Manager_Tied Agency_Asansol 2
ABHI Asansol
|
West Bengal
Agency Sales
Area Sales Manager_Group Agency_Kolkata
Bangur BFL Estate, Kolkata
|
West Bengal
Group Sales
ABHI - SAM - Tied - Sirsa
20HRSIR01
|
Sirsa
Agency Sales
Area Sales Manager_Axis Bank_Tele Channel_Kolkata
Bangur BFL Estate, Kolkata
|
West Bengal
Aditya Birla Health Insurance
Executive Branch Relationship Officer - Patiala - AXIS
C07
|
Patiala
Third Party Distribution
Associate Sales Manager
B67
|
Kendrapara
Third Party Distribution
Branch Manager - Emerging Markets - Ranebennur
Umashankar Nagar,Ranebennur
|
Karnataka
Aditya Birla Capital Limited
Executive Branch Relationship Officer
HDFCBB-E-407
|
Pondicherry
HDFC Bank Department
Branch Manager - Emerging Markets - Mandya
Chaluve Gowda Complex,Mandya
|
Karnataka
Aditya Birla Capital Limited
Relationship Officer
W-MOR
|
Morbi
Retail, Consumer & Micro-Business
Zonal Technical Manager - Credit Risk - Delhi
Barakhamba Road, New Delhi
|
Delhi
Aditya Birla Capital Limited
Senior Priority Relationship Manager -Davinder
HDFCBB-F-800
|
Fatehgarh Sahib
HDFC Bank Department
Area Sales Head - SME Tier 1 - Bengaluru
Star Avenue, Bangalore
|
Karnataka
Aditya Birla Capital Limited
Executive Branch Relationship Officer - Amritsar - AXIS
504
|
Amritsar
Third Party Distribution
Cross-Sell Manager (Personal Loan)
Thane - GCorp
|
Maharashtra
ABC Digital Ltd.
Associate Private Banking Manager -Naveen
HDFCBB-F-1321
|
Panchkula
HDFC Bank Department
RTM - HDFC BB - Haryana
Regent Square, Gurgaon
|
Haryana
AB Sun Life Insurance Co Ltd
Sales Manager
S-NIZ
|
Nizamabad
Retail
Area Manager_Emerging Market_East
ABHI Guwahati
|
Assam
Agency Sales
Deputy Sales Manager
KA19
|
Mysore
Retail
Deputy Group Sales Manager
701
|
Mumbai
Digi Agency
Area Sales Head - SME DST - Bangalore
Star Avenue, Bangalore
|
Karnataka
Aditya Birla Capital Limited
Cluster Manager - TPD Axis Bank - Sonipat
Huda,Sonipat Branch
|
Haryana
AB Sun Life Insurance Co Ltd
Associate Priority Relationship Manager - Yamunanagar - AXIS
499
|
Yamuna Nagar
Third Party Distribution
Regional Training Manager - Defence
DefCol, New Delhi
|
Delhi
AB Sun Life Insurance Co Ltd
Priority Relationship Manager - Vikram
HDFCBB-E-155
|
Hissar
HDFC Bank Department
Cluster Manager - TPD Axis Bank - Hoshiarpur
Hoshiarpur
|
Punjab
AB Sun Life Insurance Co Ltd
Associate Priority Relationship Manager
280
|
Bongaigaon
Third Party Distribution
Regional Collection Manager
Barakhamba Road, New Delhi
|
Delhi
Aditya Birla Capital Limited
Associate Private Banking Manager
701
|
Mumbai
HDFC Bank Relationship
Senior Branch Head Hissar
Red Square Market, Hissar
|
Haryana
AB Sun Life Insurance Co Ltd
Associate Priority Relationship Manager
493
|
Hisar
Third Party Distribution
Branch Manager - Kharagpur
Kharagpur
|
West Bengal
Aditya Birla Sun Life AMC Ltd
Senior Branch Relationship Officer - Chandigargh - Axis
C07
|
Patiala
Third Party Distribution
Regional Sales Head - SME Emerging Markets - ROK
2 floor, Kamashi Hosp, Mysore
|
Karnataka
Aditya Birla Capital Limited
Executive Branch Relationship Officer - Batinda - AXIS
505
|
Bathinda
Third Party Distribution
Associate Priority Relationship Manager
HDFCBB-E-366
|
Balasore
HDFC Bank Department
Area Sales Manager - Unsecured Self Employed - Hubli
Hubli
|
Karnataka
Aditya Birla Capital Limited
Executive Branch Relationship Officer
HDFCBB-F-1818
|
Paradeep
HDFC Bank Department
Key Account Manager_Web Aggregator_Gurgaon
JMD Regent, Gurgaon
|
Haryana
AB Sun Life Insurance Co Ltd
Senior Branch Relationship Officer-Gorakhpur
881
|
Gorakhpur
Third Party Distribution
Cluster Manager_HDFC BB_Pathankot
Jalandhar
|
Punjab
AB Sun Life Insurance Co Ltd
Executive Branch Relationship Officer
HDFCBB-I-9282
|
Thrissur
HDFC Bank Relationship
Key Relationship Executive-Retail-Bhopal
MP22
|
Bhopal
Housing Finance Sales
Senior Regional Training Manager_Gurgaon_Agency
Gurgaon-2 Branch
|
Delhi
AB Sun Life Insurance Co Ltd
UM_TIED_Muzaffarnagar
40UPMUZ01
|
Muzaffarnagar
Agency Sales
Territory Head - Retail Secured - Mangalore
3 floor, Kayarmanj, Karnataka
|
Karnataka
Aditya Birla Capital Limited
Associate Priority Relationship Manager
500
|
Karnal
Third Party Distribution
Territory Head - Retail Secured - Mysore
2 floor, Kamashi Hosp, Mysore
|
Karnataka
Aditya Birla Capital Limited
Executive Branch Relationship Officer - EXP
481
|
Panipat
Third Party Distribution
Senior Branch Relationship Officer - EXP
494
|
Rohtak
Third Party Distribution
Regional Sales Manager - Unsecured Direct - Bangalore
Tavarekere Main Road,Bangalore
|
Karnataka
Aditya Birla Capital Limited
Executive Branch Relationship Officer - EXP
494
|
Rohtak
Third Party Distribution
Customer Service Executive Greater Noida
Greater Noida Branch
|
Uttar Pradesh
AB Sun Life Insurance Co Ltd
Priority Relationship Manager - Heena
HDFCBB-F-1828
|
Lohian Khas
HDFC Bank Department
Executive Branch Relationship Officer
495
|
Thanesar
Third Party Distribution
Direct Sales Manager
10GJAHM03
|
Ahmedabad
Direct, Online & Tele
Area Head_DSF_Mumbai Metro
Chembur, Mumbai
|
Maharashtra
AB Sun Life Insurance Co Ltd
Branch Relationship Officer - EXP
481
|
Panipat
Third Party Distribution
Area Unit Head(Defence)-Lucknow
BN Road, Lucknow
|
Uttar Pradesh
AB Sun Life Insurance Co Ltd
RTM - Axis Bank - Rohtak
Regent Square, Gurgaon
|
Haryana
AB Sun Life Insurance Co Ltd
Key Relationship Officer
DL06
|
DELHI
Retail
Vertical Head - Branch Audit
BSLI One IndiaBullsCntr,Mumbai
|
Maharashtra
AB Sun Life Insurance Co Ltd
Sales Manager
W-AH3
|
Ahmedabad
Retail, Consumer & Micro-Business
Senior Circle Relationship Head - Bank Relationship -Rohtak
Rohtak
|
Haryana
AB Sun Life Insurance Co Ltd
Senior Priority Relationship Manager-gurgaon
491
|
Gurgaon
HDFC Bank Relationship
Senior Circle Relationship Head - Bank Relationship- Ludhiana
Amritsar
|
Punjab
AB Sun Life Insurance Co Ltd
Senior Executive Sales Manager
324
|
Godda
Third Party Distribution
Regional Training Manager - Guwahati
Rohini, Guwahati
|
Assam
AB Sun Life Insurance Co Ltd
Sales Manager
W-THN
|
Thane
Digital Ecosystem
Cluster Manager_Tele Channel_Kolkata
Bangur BFL Estate, Kolkata
|
West Bengal
Aditya Birla Health Insurance
Regional Sales Head - SME - SEG
Feroze G Mkt Ludhiana
|
Punjab
Aditya Birla Capital Limited
Deputy Customer Relationship Manager
005
|
Thane
Direct Marketing
Cluster Manager_HDFC BB_Kolkata
Bangur BFL Estate, Kolkata
|
West Bengal
Aditya Birla Health Insurance
Executive Branch Relationship Officer
HDFCBB-F-1627
|
Hyderabad
HDFC Bank Department
Executive Branch Relationship Officer - Yamunanagar - AXIS
499
|
Yamuna Nagar
Third Party Distribution
Executive Branch Relationship Officer
HDFCBB-I-7182
|
Ahmedabad
HDFC Bank Department
Executive Branch Relationship Officer - CHANDIGARGH - AXIS
540
|
Chandigarh
Third Party Distribution
Training Manager - HDFC BB - Hyderabad
Somaji Guda, Hyderabad
|
Andhra Pradesh
AB Sun Life Insurance Co Ltd
Executive Branch Relationship Officer - EXP - 8880
HDFCBB-I-8880
|
Jaipur
HDFC Bank Department
Executive Branch Relationship Officer-Kurukshetra
495
|
Thanesar
Third Party Distribution
Branch Head - Guwahati
Orian Place,Guwahati Branch
|
Assam
AB Sun Life Insurance Co Ltd
Executive Relationship Manager
801
|
Hyderabad
Direct Marketing
Executive Branch Relationship Officer_ Barracpore
HDFCBB-I-5221
|
Guwahati
HDFC Bank Department
Senior Executive Sales Manager
048
|
Cuttack
Third Party Distribution
RSM - BOM - Kolhapur
Gemstone Shoppers, Kolhapur
|
Maharashtra
AB Sun Life Insurance Co Ltd
Relationship Manager
S-HY2
|
Hyderabad
SME
ABHI - SM - CAB- Jalandhar
20PBJAL01
|
Jalandhar
TPD Sales
Assistant Sales Manager
60MPSAG01
|
Sagar
TPD Sales
Senior Branch Relationship Officer - jammu - AXIS
054
|
Jammu
Third Party Distribution
Senior Agency Manager
354
|
Chennai
Direct Sales Force
Agency Manager
60MPGWA02
|
Gwalior
Agency Sales
Senior Key Relationship Executive
KA14
|
Bengaluru
Retail
Senior Wealth Manager
967
|
Sikar
Direct Marketing
Business Partner
953
|
Udaipur
Direct Sales Force
Sales Manager
S-TCK
|
Namakkal
Retail, Consumer & Micro-Business
Executive Branch Relationship Officer
050
|
Durgapur
Third Party Distribution
Senior Priority Relationship Manager
HDFCBB-F-818
|
Santa Cruz
HDFC Bank Department
ABHI - ASM - PSB - Ludhiana
20PBLUD02
|
Ludhiana
TPD Sales
Senior Wealth Manager
A24
|
Bengaluru
Direct Marketing
Senior Priority Relationship Manager
HDFCBB-E-1118
|
Mumbai
HDFC Bank Department
Executive Branch Relationship Officer-Kanpur-EXP
886
|
Kanpur
Third Party Distribution
ABHI - SM - PSB - Faridkot
20PBBHA01
|
Bathinda
TPD Sales
Business Development Manager
240
|
Bhubaneswar
Direct Sales Force
Associate Branch Relationship Officer
HDFCBB-I-6442
|
Tavara
HDFC Bank Department
Sales Manager
W-KAL
|
Kalyan
Retail, Consumer & Micro-Business
Business Development Manager
240
|
Bhubaneswar
Direct Sales Force
Assistant Direct Sales Manager
10MHMUM01
|
Mumbai
Direct, Online & Tele
Executive Branch Relationship Officer
HDFCBB-E-1009
|
Nagpur
HDFC Bank Relationship
Senior Priority Relationship Manager
HDFCBB-D-152
|
Raipur
HDFC Bank Relationship
Executive Virtual Relationship Manager
702
|
Thane
Direct Marketing
Sales Manager
S-TRI
|
Thiruvananthapuram
Retail, Consumer & Micro-Business
Senior Branch Relationship Officer
HDFCBB-F-1653
|
Champa
HDFC Bank Department
Associate Sales Manager
424
|
Puducherry
Third Party Distribution
Executive Relationship Manager
173
|
Bhavnagar
Direct Marketing
Senior Agency Manager EM
10GJSUR01
|
Surat
Agency Sales
Associate Priority Relationship Manager-TPD AXIS-CHANCHAL
089
|
Malda
Third Party Distribution
Sales Manager
N-GHN
|
Gohana
Retail, Consumer & Micro-Business
Associate Branch Relationship Officer
HDFCBB-I-4305
|
Pamgarh
HDFC Bank Department
Relationship Officer
W-AH3
|
Ahmedabad
Retail, Consumer & Micro-Business
Senior Agency Manager
251
|
Contai
Direct Sales Force
Executive Branch Relationship Officer_ Barracpore
HDFCBB-I-4058
|
Dibrugarh
HDFC Bank Department
Relationship Officer
W-SRN
|
Surendranagar
Retail, Consumer & Micro-Business
Relationship Officer
S-ERO
|
Erode
Retail, Consumer & Micro-Business
Executive Branch Relationship Officer - CHANDIGARGH - AXIS
540
|
Chandigarh
Third Party Distribution
ABHI - SAM - Tied - Kota
20RJKOT01
|
Kota
Agency Sales
Associate Priority Relationship Manager
235
|
Guwahati
Third Party Distribution
Associate Priority Relationship Manager
727
|
Bengaluru
Third Party Distribution
ABHI - SM - AXIS BB -Sirsa
20HRSIR01
|
Sirsa
TPD Sales
Executive Branch Relationship Officer - Amritsar - Axis EXP
504
|
Amritsar
Third Party Distribution
Hiring Programs at Aditya Birla Capital
Discover diverse pathways into the ABC ecosystem
Career Revive
ABC Revive
Opportunity for women on career break to Revive their career.
Hiring program
ABCUFS
Opportunity for professionals to get hired in the ABC’s world-class Sales Team.