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Home Loan
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Loan Against Property
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CALCULATE NOWLoan Against Shares
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Loan Against Life insurance Policy
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IPO financing
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Promoter Funding
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Diversify your portfolio and reduce your risk with a mix of equity and debt
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Goal-oriented fund with a lock-in period to create a corpus for retirement
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Term Insurance
Bring security and peace to life’s unpredictability
Retirement Plans
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Savings Plans
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ULIP Plans
Get the benefits of insurance & wealth creation in one convenient plan
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Eye Insurance
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Hospicash Insurance
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Aditya Birla Capital Limited
Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. Through its subsidiaries/JVs, ABCL provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Over 1,482 branches and more than 200,000 agents/channel partners along with several bank partners.
Nationwide Branches
1,482
No. of Employees
59,000
Agents/Channel Partners
2,00,000+
Aggregate Assets
INR 3,550 Billion
Active Customer Base
39 Million
Consolidated Lending Book
INR 699 BillionCorporate Governance Policies
- Policy for appointment of Statutory Auditors
- ABCL NRC Policy
- Corporate Social Responsibility
- Fair Practices Code
- Internal Guidelines on Corporate Governance
- Familiarization Programme for Independent Directors
- Disclaimers
- Ombudsman
- Privacy Policy
- Trademark Policy
- Vigil Mechanism / Whistle Blower Policy
- Regulatory Disclosure
Financial and Debt-Related Policies
Business and Partnership Policies
- Press Releases
- Our Digital Lending Platform Partners
- ABCL Collection and Recovery Agency List
- ABFL Terminated Collection and Recovery Agency List
- Importance of Following Repayment Schedule
- Scheme of Amalgamation
- SEBI Disclosures
- Interest Rates & Service Charges
- Discontinued Service provider list
- Terms & Conditions
- Fraud Awareness
- Archival Policy
Read about Money
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Read about Tax
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Read about Retirement Plan
Know how to plan retirement well
Read about Insurance
Insurance and it's aspects for laymen
Read about Investing
Investments and their jargon - simplified
Read about Loans and Financing
Know all about loans and their management
Personal Loan EMI Calculator
Estimate your monthly loan repayments with Personal Loan EMI Calculator
Home Loan Eligibility Calculator
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BMI Calculator
It measure your leanness or obesity basis your height and the weight.
Income Tax Calculator
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SIP Calculator
Estimate the returns you can earn with your SIP investments
SWP Calculator
Calculate the Life Insurance cover you need to secure your family’s future
Life Insurance
Health Insurance
Mutual Fund
Home Finance
Personal Finance
Stocks & Securities
Job Description
Regional Customer Success Manager - Kolkata
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Job Description
Job Purpose
The Regional Customer Sucess Manager is responsible for the growth and expansion of the business as well as creating customer value during the lifetime of the existing customers by understanding the customer’s overall needs and matching those to the products/services that are offered.
Job Context & Major Challenges
Job Context/ Job Challenges:
The Aditya Birla Capital (ABCL) has diverse, industry-leading businesses across multiple verticals, including lending, life insurance, health insurance, insurance booking, mutual funds, housing finance, wealth management, insurance advisory services, retail broking, distribution of third-party products, etc. The rationale for the role lies in the advantage of leveraging internal & external insights to identify opportunities to develop & deliver new initiatives, which will introduce new products & services that will drive growth and improve the customer experience.
Challenges:
•Speedy delivery of communication, instant assistance, or access to online resources for customer queries
•Adding value to any conversation at a rapid pace is one of the main challenges
•Getting support from the stakeholders across the business
•Drive the ways of working in the development processes, improving the quality of solutions, and ensuring we can deliver value as early as possible using a range of methodologies.
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Opportunity identification | •Mine cross sell opportunities from centrally shared customer data •Understanding relevant user insights and pitch cross-sell opportunities through the assigned team members •Awareness of available products bouquet and their fit with various customer personas •Identifying opportunities to offer combination solutions based on customer needs •Identifying areas of improvement for each product with respect to cross-sell opportunities •Working with the product managers to build product-wise cross-sell propositions |
| KRA2 | Cross LOB communication | •Nurturing relationships with units to enable meaningful scale for cross-sell opportunities and improve customer lifecycle value •Work with cross-unit teams to set and achieve targets for cross-selling, new client acquisition & higher products per customer •Drawing up the cross-sell blueprint for the zone with cross-unit alignment |
| KRA3 | Team training | •Training and upskilling the team on all relevant products and their features |
| KRA4 | Managing lead generation and closure | •Ensure robust lead generation by networking across various units to drive cross-sell opportunities •Follow up for the closure of leads generated |
| KRA5 | Query redressal | •De-bottlenecking any issues, wherever needed •Working with technology and other teams to drive implementation |
| KRA6 | Achieving new client acquisition & cross sell targets | •Ensuring the new client acquisition targets for the zone are achieved •Owning and delivering the cross-sell strategy and plan for the zone •Ensuring consistent delivery of cross-selling product/service offerings, driving innovation basis contextual needs of the customer •Tracking scale and quality on a day-to-day basis and identifying opportunities for improvement |
5 - 10 years
Under Graduate
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