skip to main content
Download the ABCD app

Unlock Financial Tools, Investment Insights, And Expert Guidance“ All In One Convenient App !

Visit Our ABCD Page
Discover Convenience Like Never Before PLAY STOREDiscover Convenience Like Never Before APPSTORE
Get Instant Digital Sanction in 10 mins. Loans starting from just 8.60% p.a.
KNOW MORE
Instant Personal Loans upto Rs. 5 lacs
KNOW MORE
Fuel Your Business Ambitions
KNOW MORE
Unlock The Potential Of The Gold You Own
KNOW MORE
imgTravel Insurance

Make your trips more enjoyable and memorable with our Travel Insurance

Calculator Icon
BMI Calculator

Measure your body mass index to start your journey to better health

Calculate Now
ABCL
Aditya Birla Capital Limited

Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. Through its subsidiaries/JVs, ABCL provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Over 1,482 branches and more than 200,000 agents/channel partners along with several bank partners.

Nationwide Branches

1,482

No. of Employees

59,000

Agents/Channel Partners

2,00,000+

Aggregate Assets

INR 3,550 Billion

Active Customer Base

39 Million

Consolidated Lending Book

INR 699 Billion
Go back to all Jobs

Job Description

ABC Digital Ltd.

Lead – Consent Management & Customer Communication

Location: Thane - GCorp, Maharashtra
SHARE THIS JOB

Job Description

Job purpose for Lead – Consent Management & Customer Communication:

This role is critical in ensuring consent management process, customer trust, regulatory compliance, and brand consistency across all communication through physical touchpoints and digital applications in a fast-paced BFSI/Fintech environment. This role will ensure compliance with data privacy regulations and customer consent protocols across all channels, enabling secure and seamless customer experiences. The Consent Manager will collaborate closely with cross-functional teams, including legal, IT, compliance, product development & marketing, to implement and maintain effective consent mechanisms, create & disseminate impactful content and ensure strong governance and compliance across all communication channels.

Location: G Corp, Thane 

KRAs

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Consent Management Strategy & Compliance

  • Design and implement frameworks for capturing, storing, and managing customer consent across digital and physical channels.
  • Develop and implement a robust consent management framework for digital apps/platforms, ensuring compliance with Indian data privacy regulations (IT Act, RBI guidelines, DPDP) and managing consent for customer data usage, marketing, and third-party sharing.
  • Collaborate with Legal, Compliance, and Technology teams to maintain audit trails and consent logs.
  • Monitor consent revocation and preference management systems.

Content Studio Operations

  • Responsible for creating, curating, and publishing high-quality content across platforms (web, app, email, SMS, social media).
  • Develop content calendars aligned with business campaigns and regulatory timelines.
  • Ensure content is localized, inclusive, and aligned with brand tone and compliance norms.
  • Manage agency relationships, freelancers, and internal stakeholders for content production.

Customer Communication & Governance

  • Establish and enforce governance protocols for all customer-facing communications.
  • Review and approve marketing, transactional, and service messages for regulatory and brand compliance.
  • Maintain a central repository of approved templates and communication assets.
  • Conduct periodic audits and training for teams on communication standards and escalation protocols.
  • Design and execute clear communication strategies to educate customers on their data privacy rights and consent options, collaborating with internal teams to improve user experience and ensure ongoing consent management

Integration & System Maintenance

  • Oversee the integration of consent management systems with digital platforms (mobile and web apps), ensuring seamless customer consent collection, tracking, and transparency in line with regulatory standards

 

Qualifications & Skills:

  • Bachelor’s/Master’s degree in marketing, Communications, Law, or Business Administration.
  • 12+ years of experience in BFSI/Fintech, with exposure to digital marketing, compliance, or customer experience.
  • Strong understanding of Indian data protection laws and financial regulations.
  • Excellent communication, stakeholder management, and project leadership skills.
  • Familiarity with CMS platforms, CRM tools, and consent orchestration technologies.

 

Preferred Certifications:

  • Certified Information Privacy Professional (CIPP)
  • RBI/IRDAI compliance certifications
  • Digital Marketing or Content Strategy certifications

 

 

Minimum Experience Level

10 - 20 years

Job Qualifications

Under Graduate

Other jobs you might be interested in
Lead – Consent Management & Customer Communication
Thane - GCorp
|
Maharashtra
ABC Digital Ltd.
Area Head_DSF_Mumbai Metro
Chembur, Mumbai
|
Maharashtra
AB Sun Life Insurance Co Ltd
Strategic Accounts Manager - ABG Ecosystem
Thane - GCorp
|
Maharashtra
ABC Digital Ltd.
Lead - Strategic Accounts - ABG Ecosystem
Thane - GCorp
|
Maharashtra
ABC Digital Ltd.
Assistant Program Manager (Thane) - General Insurance
Thane - GCorp
|
Maharashtra
ABC Digital Ltd.
Senior Program Manager
Thane - GCorp
|
Maharashtra
ABC Digital Ltd.
DSF_Mumbai Metro_Branch Manager_Andheri
Andheri, Mumbai
|
Maharashtra
AB Sun Life Insurance Co Ltd
BOM Mumbai
Borivali East, Mumbai
|
Maharashtra
Aditya Birla Capital Limited
Team Member - SRE - IT - Mumbai
Mumbai - Goregaon (R-Tech)
|
Maharashtra
Aditya Birla Sun Life AMC Ltd
Senior Relationship Manager- Mid Market- Mumbai
R-Tech Park Goregaon
|
Maharashtra
Aditya Birla Finance Limited
Lead - Business Analytics (LI)
G-Corp Tech Park,Thane
|
Maharashtra
AB Financial Shared Ser Ltd
ABHI - SM - AXIS BB - HALDWANI
20UKHAL01
|
Haldwani
TPD Sales
ABHI - SAM - Tied - Sirsa
20HRSIR01
|
Sirsa
Agency Sales
Sales Manager
S-NIZ
|
Nizamabad
Retail
Area Sales Head - SME Tier 1 - Bengaluru
Star Avenue, Bangalore
|
Karnataka
Aditya Birla Capital Limited
Area Sales Manager - Unsecured Self Employed - Hubli
Hubli
|
Karnataka
Aditya Birla Capital Limited
Relationship Officer
W-AH3
|
Ahmedabad
Retail, Consumer & Micro-Business
Sales Manager
N-GHN
|
Gohana
Retail, Consumer & Micro-Business
Senior Agency Manager
251
|
Contai
Direct Sales Force
Relationship Officer
W-SRN
|
Surendranagar
Retail, Consumer & Micro-Business
Relationship Officer
S-ERO
|
Erode
Retail, Consumer & Micro-Business
Associate Branch Relationship Officer
HDFCBB-I-6442
|
Tavara
HDFC Bank Department
Relationship Officer
W-MOR
|
Morbi
Retail, Consumer & Micro-Business
Deputy Group Sales Manager
701
|
Mumbai
Digi Agency
Associate Priority Relationship Manager
280
|
Bongaigaon
Third Party Distribution
Associate Priority Relationship Manager
493
|
Hisar
Third Party Distribution
Key Relationship Executive-Retail-Bhopal
MP22
|
Bhopal
Housing Finance Sales
UM_TIED_Muzaffarnagar
40UPMUZ01
|
Muzaffarnagar
Agency Sales
Associate Priority Relationship Manager
500
|
Karnal
Third Party Distribution
Executive Branch Relationship Officer - EXP
481
|
Panipat
Third Party Distribution
Senior Branch Relationship Officer - EXP
494
|
Rohtak
Third Party Distribution
Executive Branch Relationship Officer - EXP
494
|
Rohtak
Third Party Distribution
Executive Branch Relationship Officer
495
|
Thanesar
Third Party Distribution
Branch Relationship Officer - EXP
481
|
Panipat
Third Party Distribution
Key Relationship Officer
DL06
|
DELHI
Retail
Sales Manager
S-TRI
|
Thiruvananthapuram
Retail, Consumer & Micro-Business
Executive Relationship Manager
173
|
Bhavnagar
Direct Marketing
Senior Branch Head Hissar
Red Square Market, Hissar
|
Haryana
AB Sun Life Insurance Co Ltd
Area Sales Manager - Retail Secured - Bangalore
Star Avenue, Bangalore
|
Karnataka
Aditya Birla Capital Limited
Regional Portfolio Head
Nehru Place
|
Delhi
Aditya Birla Capital Limited
Senior Executive Sales Manager
324
|
Godda
Third Party Distribution
Sales Manager
W-AH3
|
Ahmedabad
Retail, Consumer & Micro-Business
Senior Branch Relationship Officer - jammu - AXIS
054
|
Jammu
Third Party Distribution
Sales Manager
S-TCK
|
Namakkal
Retail, Consumer & Micro-Business
Executive Branch Relationship Officer
HDFCBB-F-1627
|
Hyderabad
HDFC Bank Department
Executive Branch Relationship Officer
HDFCBB-I-7182
|
Ahmedabad
HDFC Bank Department
Executive Branch Relationship Officer - EXP - 8880
HDFCBB-I-8880
|
Jaipur
HDFC Bank Department
Executive Relationship Manager
801
|
Hyderabad
Direct Marketing
Business Partner
953
|
Udaipur
Direct Sales Force
Senior Priority Relationship Manager
HDFCBB-F-818
|
Santa Cruz
HDFC Bank Department
Senior Branch Relationship Officer
HDFCBB-F-1653
|
Champa
HDFC Bank Department
Associate Branch Relationship Officer
HDFCBB-I-4305
|
Pamgarh
HDFC Bank Department
Business Analyst - Application Development and Support
Chennai-HO-Guindy IE
|
Tamil Nadu
Aditya Birla Money Limited
Manager - MIS and Accounting
Chennai-HO-Guindy IE
|
Tamil Nadu
Aditya Birla Money Limited
Regional Sales Head - SME Emerging Markets - ROK
2 floor, Kamashi Hosp, Mysore
|
Karnataka
Aditya Birla Capital Limited
Associate Sales Manager
424
|
Puducherry
Third Party Distribution
Associate Priority Relationship Manager-TPD AXIS-CHANCHAL
089
|
Malda
Third Party Distribution
ABHI - SAM - Tied - Kota
20RJKOT01
|
Kota
Agency Sales
Associate Priority Relationship Manager
235
|
Guwahati
Third Party Distribution
Associate Priority Relationship Manager
727
|
Bengaluru
Third Party Distribution
ABHI - SM - AXIS BB -Sirsa
20HRSIR01
|
Sirsa
TPD Sales
Senior Agency Manager
354
|
Chennai
Direct Sales Force
Senior Wealth Manager
967
|
Sikar
Direct Marketing
Executive Branch Relationship Officer
050
|
Durgapur
Third Party Distribution
Senior Wealth Manager
A24
|
Bengaluru
Direct Marketing
Business Development Manager
240
|
Bhubaneswar
Direct Sales Force
Business Development Manager
240
|
Bhubaneswar
Direct Sales Force
Executive Branch Relationship Officer
HDFCBB-E-1009
|
Nagpur
HDFC Bank Relationship
Regional Sales Manager - Unsecured Direct - Bangalore
Tavarekere Main Road,Bangalore
|
Karnataka
Aditya Birla Capital Limited
Area Sales Manager - Retail
Salem
|
Tamil Nadu
AB Housing Finance Limited
Area Sales Manager_Group Agency_Kolkata
Bangur BFL Estate, Kolkata
|
West Bengal
Group Sales
State Credit Manager - Secured - Delhi
Barakhamba Road, New Delhi
|
Delhi
Aditya Birla Capital Limited
Regional Sales Manager - Unsecured Self Employed - STUL - Bangalore
Tavarekere Main Road,Bangalore
|
Karnataka
Aditya Birla Capital Limited
Area Sales Manager - Unsecured Salaried - PL - Mysore
2 floor, Kamashi Hosp, Mysore
|
Karnataka
Aditya Birla Capital Limited
Area Sales Head - SME Tier 1 - Bangalore
Star Avenue, Bangalore
|
Karnataka
Aditya Birla Capital Limited
Area Manager_Emerging Market_East
ABHI Guwahati
|
Assam
Agency Sales
Branch Manager - Emerging Markets - Belgaum
2 floor, Tilakwadi, Belgaum
|
Karnataka
Aditya Birla Capital Limited
Branch Manager - Emerging Markets - Mangalore
3 floor, Kayarmanj, Karnataka
|
Karnataka
Aditya Birla Capital Limited
Branch Manager - Emerging Markets - Kolar
Manju Deep, Kolar
|
Karnataka
Aditya Birla Capital Limited
Territory Head - Retail Secured - Mangalore
3 floor, Kayarmanj, Karnataka
|
Karnataka
Aditya Birla Capital Limited
Branch Manager - Emerging Markets - Ranebennur
Umashankar Nagar,Ranebennur
|
Karnataka
Aditya Birla Capital Limited
Barnch Manager_Tied Agency_Shillong
ABHI Shillong
|
Meghalaya
Agency Sales
Area Sales Head - SME Tier 1 - Bangalore
Star Avenue, Bangalore
|
Karnataka
Aditya Birla Capital Limited
Cluster Head - Tamil Nadu
Coimbatore
|
Tamil Nadu
Aditya Birla Sun Life AMC Ltd
Assistant Program Manager (Bengaluru) - Broking
Hyderabad - Secunderabad
|
Telangana
ABC Digital Ltd.
Branch Manager - Emerging Markets - Mandya
Chaluve Gowda Complex,Mandya
|
Karnataka
Aditya Birla Capital Limited
Hiring Programs at Aditya Birla Capital
Discover diverse pathways into the ABC ecosystem
Career Revive
ABC Revive
Opportunity for women on career break to Revive their career.
Read More Read More
Hiring program
ABCUFS
Opportunity for professionals to get hired in the ABC’s world-class Sales Team.
Read More Read More