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Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 63,750 employees, the businesses of ABCL have a nationwide reach with over 1,712 branches and more than 200,000 agents/channel partners along with several bank partners.
Nationwide Branches
1,712
No. of Employees
63,750+
Agents/Channel Partners
2,00,000+
Aggregate Assets
INR 5.50 Lakh Cr
Active Customer Base
39 Million
Consolidated Lending Book
INR 1.78 Lakh CrFind customised home loan solutions for your unique needs
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Aditya Birla Capital Limited
Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 63,750 employees, the businesses of ABCL have a nationwide reach with over 1,712 branches and more than 200,000 agents/channel partners along with several bank partners.
Nationwide Branches
1,712
No. of Employees
63,750+
Agents/Channel Partners
2,00,000+
Aggregate Assets
INR 5.50 Lakh Cr
Active Customer Base
39 Million
Consolidated Lending Book
INR 1.78 Lakh CrCorporate Governance Policies
Financial and Debt-Related Policies
Business and Partnership Policies
Money management made easy
Understanding direct and indirect taxes
Know how to plan retirement well
Insurance and it's aspects for laymen
Investments and their jargon - simplified
Know all about loans and their management
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Life Insurance
Health Insurance
Home Finance
Personal Finance
| 1) Job Purpose: |
The purpose of this role is to orchestrate and govern Aditya Birla Sun Life AMC’s enterprise digital ecosystem across investors, distributors, partners, and employees, ensuring consistent, continuous, and compliant digital journeys across all channels and assets. The role exists to eliminate fragmentation, duplication, and divergence across digital platforms by owning cross?asset journey orchestration, shared digital capabilities, and API?led platform governance. It ensures that digital experiences are built once, reused widely, and evolve in a controlled manner—without compromising speed, regulatory compliance, or customer experience. Operating above individual product, asset, and delivery teams, the role provides enterprise?level stewardship over:
The role is accountable for long?term platform health and experience outcomes, not just delivery milestones, enabling the AMC to scale digital growth while operating as one coherent digital organization. |
| 3) Job Context & Major Challenges:(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone) |
Job Context
Aditya Birla Sun Life AMC operates a complex, high?growth digital ecosystem serving diverse stakeholders—investors, distributors, partners, and employees—across multiple asset classes, channels, and platforms. These digital experiences are delivered through a mix of in?house platforms, legacy core systems, RTAs, fintech integrations, and third?party service providers, all operating under stringent regulatory, security, and availability requirements. As digital adoption accelerates, the organization faces increasing pressure to:
The Digital Technology (Enterprise Orchestration & Platform) role exists to address this complexity. The role sits above individual product, asset, and delivery teams, owning the cross?asset orchestration layer that enables a coherent, reusable, and scalable digital foundation for the AMC.
Unlike traditional IT or BSG functions, which focus on delivery execution, this role is accountable for long?term platform integrity, shared capability governance, and end?to?end journey outcomes across all digital channels.
Key Challenges for the role are as follows:
1. Preventing Asset?Led Fragmentation While Enabling Speed
2. Driving Journey Parity Across Heterogeneous Channels
3. Owning API Products Without Owning Delivery Teams
4. Measuring Success Beyond Delivery Milestones
5. Operating Within a Highly Regulated, Always?On Environment
|
Accountability | Supporting Actions |
Cross?Asset Digital Journey Ownership | Own the end?to?end orchestration of digital journeys across investor, distributor, partner, and employee platforms. Ensure journey continuity and business rule consistency across channels (web, mobile, assisted, partner), regardless of the underlying asset or system of record. Participate in sprint planning, retrospectives, and backlog grooming meetings to ensure effective and efficient delivery of product features. Focus will be on Velocity and Accuracy as First-time right approach Act as the single enterprise owner for cross?asset journeys, resolving conflicts and gaps between asset?specific implementations. |
Enterprise Standards, Parity & Experience Governance | Define, publish, and enforce enterprise digital standards and parity rules to ensure functional and experience consistency across digital assets. Govern experience parity, ensuring that:
Continuously identify duplicative or divergent capabilities and drive consolidation or reuse. |
Business Requirements & Acceptance Ownership | Own the clarity and integrity of business requirements for all cross?asset and foundational digital capabilities. Accountable for:
Ensure requirements align with regulatory, operational, and experience expectations. |
API Product Management & Lifecycle Governance | Own API products that power digital journeys, treating APIs as reusable enterprise assets rather than project?specific integrations. Accountable for:
Engineering teams remain accountable for build quality, performance tuning, and production operations, while this role ensures functional correctness and journey alignment. |
Platform Health & Experience Outcomes | Be accountable for platform health from a journey perspective, including:
Proactively identify risks related to scalability, availability, and user experience degradation arising from platform or integration decisions. |
Success Metrics & Outcome Measurement | Establish and track success metrics that go beyond delivery milestones, including:
Report these outcomes transparently to senior leadership to guide investment and prioritization decisions. |
Stakeholder Alignment & Enterprise Influence | Act as a trusted enterprise leader, aligning business, product, architecture, engineering, security, and compliance stakeholders around a shared digital vision. Resolve cross?functional conflicts by anchoring decisions in enterprise outcomes, regulatory obligations, and long?term platform health. Influence without direct control, driving alignment through clarity, credibility, and data?backed decision?making. |
Regulatory & Control Alignment | Ensure all cross?asset digital capabilities adhere to:
Act as a control owner for enterprise digital patterns and shared capabilities. |
Project Planning and Implementation | Collaborate with business stakeholders to determine the project scope and commercials Manage commercial negotiations with vendor, and get it approved from the Digital Head and IT Head Ensure that the project plan is based on the final scope and timelines signed-off with the vendor Oversee coordination and communication with vendor & business stakeholders during implementation phase Review project progress against the project plan and timelines on an on-going basis, and intervene with corrective measures when required Identify possible project risks and bottlenecks, suggest solutions and remedial measures to manage them Ascertain deliverables are as per the requirements and quality standards defined Deliver elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables |
Testing and User Adoption | Define the testing scope Manage the creation of relevant test cases to test the functionality of the new solutions from an end user and business perspective Oversee roll-out of regular UATs (User Acceptance Tests) to check functionality and resolution of bugs identified Review the new solution and give final sign off to the development team/ vendor Ensure training and hand-holding of system users in the operations environment to develop ease of using the new system Ensure that the new solution moves to the production environment |
Reporting and Regulatory Compliance | Manage MIS and reporting on whether deliverables have achieved key performance measures, and publish the same for business stakeholders Digital Head and IT Head Ensure that business solutions comply with statutory regulations as defined by regulatory bodies Monitor month-on-month checks on compliance of systems and processes Manage all audits within the Digital Technology team by liaising with internal and external auditors Ensure that all findings and recommendations from the audits are acknowledged and actioned in a timely manner |
16 - 19 years
Other Degree