Unlock Financial Tools, Investment Insights, And Expert Guidance“ All In One Convenient App !
Visit Our ABCD Page
Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 63,750 employees, the businesses of ABCL have a nationwide reach with over 1,712 branches and more than 200,000 agents/channel partners along with several bank partners.
Nationwide Branches
1,712
No. of Employees
63,750+
Agents/Channel Partners
2,00,000+
Aggregate Assets
INR 5.50 Lakh Cr
Active Customer Base
39 Million
Consolidated Lending Book
INR 1.78 Lakh CrFind customised home loan solutions for your unique needs
Find a better interest rate for your existing home loan
Get a loan on your existing home loan to meet your needs
Turn your assets into a financial ally
Meet all your dreams and needs with a collateral-free Personal Loan
Make loan repayment flexible and hassle-free with Flexi Loans
Get quick funds with Aditya Birla Capital Instant Personal Loan
Enjoy affordable repayments and a flexible tenure with Aditya Birla Capital
Check your Aditya Birla Capital Personal Loan eligibility
Enjoy low personal loan interest rates for affordable repayments
Are you eligible for a Personal Loan? Find out now!
Calculate Now
Boost your business with competitive rates & flexible terms
Get anytime funds, quick approval, & ongoing support with Line of Credit
Strengthen your business cash flow with quick access to funds & flexible repayment options
Improve your cash flow & gain quick access to funds by discounting your invoices
Fuel your business with fast approval & flexible terms
Our solutions with Flexible funding, project requirements to drive construction forward.
Turn your property vision into reality with flexible terms and competitive interest rates.
Supporting real estate businesses in project completion
Mauris Porta Arcu Id Tortor Pulvinar Cursus. Mattis, Diam Id.
CALCULATE NOWLeverage your investments with Loan Against Shares, while retaining ownership of your assets
Unlock the value of your investments while keeping your assets intact
Get loans for all your business needs at attractive rates
Seize investment opportunities with IPO Financing to help you invest with ease.
Empower your business growth with financial solutions to support expansion & ownership
Turn your ideas into reality with flexible funding to support your vision from start to finish
Unlock customized financial solutions designed to meet the unique needs of complex business projects
Keep your business running smoothly with quick access to funds for day-to-day operations
Achieve your business goals with flexible repayment options & competitive rates for long-term growth
Diversify your portfolio and reduce risk with Debt Funds
Invest smartly in Equity Funds to aim for higher returns
Diversify your portfolio and reduce your risk with a mix of equity and debt
Goal-oriented fund with a lock-in period to create a corpus for retirement
Secure your child’s financial future with solutions-oriented children’s funds
Unlock a smart, hassle-free way to invest in various assets
Choose the smart way to diversify risks and grow investments
Follow the benchmark of smart investors to grow your wealth
Calculate wealth creation through lumpsum investment in Mutual Funds
Calculate NowInvest or trade in equity for attractive returns and long-term capital growth
Get up to 5X leverage on leading stocks & increase your trading power
Give your portfolio stability with attractive returns
Start trading in equities and other securities. Grow your wealth with our Demat account.
Bring security and peace to life’s unpredictability
Get a guaranteed regular pension plus lump sum on plan maturity
Get a guaranteed regular pension plus lump sum on plan maturity
Get the benefits of insurance & wealth creation in one convenient plan
Find out how much life insurance you need with our Human Life calculator
Calculate Now
Protect your vision with comprehensive eye insurance.
Protect your smile with comprehensive dental insurance and coverage plans tailored for you.
Get financial support with our hospital cash insurance for unexpected medical expenses.
Mental Health & Nutrition Insurance
Get the best mental health insurance online with ABCD Aditya Birla Capital today!
Secure your future with our affordable personal accident insurance plans.
Utility bill payments made easy with BillPay
Shopping grocery, lifestyle or paying bills, pay anything with our payment solutions
Sending money to individuals and businesses made easy and instant
Pay on call in 3 simple steps by providing your UPI ID
Aditya Birla Capital Limited
Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 63,750 employees, the businesses of ABCL have a nationwide reach with over 1,712 branches and more than 200,000 agents/channel partners along with several bank partners.
Nationwide Branches
1,712
No. of Employees
63,750+
Agents/Channel Partners
2,00,000+
Aggregate Assets
INR 5.50 Lakh Cr
Active Customer Base
39 Million
Consolidated Lending Book
INR 1.78 Lakh CrCorporate Governance Policies
Financial and Debt-Related Policies
Business and Partnership Policies
Money management made easy
Understanding direct and indirect taxes
Know how to plan retirement well
Insurance and it's aspects for laymen
Investments and their jargon - simplified
Know all about loans and their management
Estimate your monthly loan repayments with Personal Loan EMI Calculator
Calculate the expected EMI of your loan for easier repayments
It measure your leanness or obesity basis your height and the weight.
Calculate the tax payable by you based on your income
Estimate the returns you can earn with your SIP investments
Calculate the Life Insurance cover you need to secure your family’s future
Life Insurance
Health Insurance
Home Finance
Personal Finance
The role is responsible for vendor management related to Data Capture and manage the issuance process changes at Pending policy stage.
The role is also responsible for Electronic Clearing Services (ECS). Requirement management, Super Value Vertical (14 branches) – Banca /Citibank and Deutsche Bank Issuance processes within New Business at each activity and process level for Individual, Pension and Health life lines of business and be the primary supervisory reference point for operational matters of these processes across vendors and internal customers
Job Context: The role is responsible for vendor management related to Data Capture and manage the issuance process changes at Pending policy stage.
The role is also responsible for Electronic Clearing Services (ECS). Requirement management, Super Value Vertical (14 branches) – Banca /Citibank and Deutsche Bank Issuance processes within New Business at each activity and process level for Individual, Pension and Health life lines of business and be the primary supervisory reference point for operational matters of these processes across vendors and internal customers
Job Challenges: • Ensure optimum capacity building, monitoring resource management and allocation to deliver in an uncertain and unpredictable sales projections environment.
• Ensure 100% accuracy in data capture and issuance of policies despite sub-optimal IT systems thereby maximizing issuance without which the companies top line shall be impacted.
• Ensure pick up of applications from Branches for processing at the vendor’s end at various
• geographical locations where the courier services are not available. To motivate the work force to provide the desired output at extended batch and continuous man hours.
• Ensure system readiness by employing technical compatibility of associated components. Liaison with internal departments, and vendors to ensure seamless product roll out and roll back in very short span of time.
• Ensuring the vendor deliverables are as per agreement & influencing them to seamless delivery as per business requirements in terms of volumes and holiday working.
• Managing sales expectations with regards to waivers or exceptions and maximising issuance.To analyse and forecast resource requirement at the unit level and with vendors to ensure smooth workflow across various operations to cope with changes in Business
• With the frequent change in the regulatory environment role is having a challenge to implement changes in Business rule at the vendor’s end within a short time to meet the changed business/process requirements.
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Manage execution of standardized processes and measurement metrics across Data Capture, Requirement management, Issuance operations in New Business aimed at achieving client and Sales force satisfaction within prescribed standards. | 1. Design and document processes pertaining to Data capture and Issuance and Requirements management within NB. 2. Ensure implementation of standard processes comprising of data capture and issuance and requirements as per set targets. 3. Identify, Define and periodically review service standards in terms of quality, speed, costs, regulatory compliance and operational risks to achieve the aforementioned objectives. 4. Scrutinize the processes to eliminate inefficiency and waste, thus controlling cost. 5. Key accountability for recommending the changes in the application form and signing off the same to be filed with IRDA. Also responsible for laying down new guidelines during product roll out to be implemented while filling the application form |
| KRA10 | Participate and contribute in the departmental budgeting process and actively monitoring that the budget limits are always adhered to | 1. Participate in preparation of New Business budget, co-ordination with planning department for approval of the same and monthly reconciliation of actual cost v/s budget. 2. Use performance statistics and infrastructure usage for planning future business plans. 3. Identify and plan resource requirements and availability of people, space, systems and budgets. 4. To participate and supervise Year end capacity building activity, this includes Planning, Budgeting, Execution and roll back of temporary resources engaged for the year end processing. |
| KRA11 | Manage execution of standardized processes and measurement metrics across Data Capture, Requirement management, Issuance operations in New Business aimed at achieving client and Sales force satisfaction within prescribed standards. | 1. Design and document processes pertaining to Data capture and Issuance and Requirements management within NB. 2. Ensure implementation of standard processes comprising of data capture and issuance and requirements as per set targets. 3. Identify, Define and periodically review service standards in terms of quality, speed, costs, regulatory compliance and operational risks to achieve the aforementioned objectives. 4. Scrutinize the processes to eliminate inefficiency and waste, thus controlling cost. 5. Key accountability for recommending the changes in the application form and signing off the same to be filed with IRDA. Also responsible for laying down new guidelines during product roll out to be implemented while filling the application form |
| KRA12 | Lead and manage (recruit, motivate, develop and retain) a large team multi layered team. | 1. Ensure timely, accurate implementation of HR practices such as code of conduct, mid term review, job description, appraisals, excellence awards and feed back. 2. Select appropriate people in consultation with HR. 3. Enable team work / improvements in interpersonal relationships through close personal interaction with the team 4. Motivate and utilize the resources efficiently and effectively to ensure maximum productivity is achieved. 5. Manage effectively the performance of the team members by proper coaching and counselling 6. Identify training needs of the team for their skill and process improvement and send them for the appropriate training programs. 7. Ensure that the manpower & other resources are properly planned for smoother, accurate processing of the team in a cost effective manner. |
| KRA13 | Manage execution of standardized processes and measurement metrics across Data Capture, Requirement management, Issuance operations in New Business aimed at achieving client and Sales force satisfaction within prescribed standards. | 6. Conceptualize and supervise periodic MIS generation like Company MA / MBR reports, NB monthly review dashboard presentation etc. to facilitate sharing of performance highlights and improvements areas with internal and external customers and also to help in decision making for upgrades in New Business deliverables. 7. Interact with other functions and identify means of improving processes to meet customer expectations 8. Achieve high audit points in internal/external audits 9. Ensure adherence to regulatory requirements and understand the implications on the New Business function in consultation with Compliance. |
| KRA14 | Supervise, evaluate and authorize deviations from prescribed standards in Data Capture, requirement management, Issuance operations with specific focus on data capture and related functions with minimal impact existing risks and costs to accommodate special servicing requests from Client and sales force. | 1. Record and appreciate the implications of exceptions on the function in coordination with Compliance/ Risk dept. Seek appropriate process corrections for implementation. 2. Analyse, appraise and justify where appropriate the benefit of accommodating the exception requests vis-a vis the risk and cost of adjusting deviations. 3. Record the risk in such deviations across the new business functions and authorise transaction as appropriate. 4. Do root cause analysis of Customer and Sales force dissatisfaction and put in place corrective/preventive measures. 5. Authorize deviations from prescribed standards/processes with minimal impact on existing risks and costs to accommodate special servicing requests from clients and sales force. 6. Identify regulatory requirements and appreciate the implications on NB in coordination with Compliance. 7. Recommend process modifications to reduce exception handling to improve customer experience. 8. Identify and Lead process modifications as required to improve accuracy, TAT’s, costs and productivity in data capture and issuance processes. |
| KRA15 | Responsible for accurate Registration of ECS Mandate forms with the Banks and third party vendor. | 1. Ensuring QC is done for the entire ECS document and in case any discrepancy requirement raised for the same to ensure rejections are not done at a later stage from the banks. 2. Ensuring issuance of policies post receipt of completed Mandate form at HO. 3. Monitor that each issued mandate is tracked and sent to TPSL ( third party vendor for registration) 4. Ensuring successful registration of mandate form. 5. Follow up with branches for ecs failed registration cases by the banks and ensuring fresh mandates are collected and registration for the newly submitted mandate is successful. |
| KRA16 | Identify, define and periodically review service standards to customers in terms of quality , speed, cost, regulatory compliance and risk pertaining to Issuance, Data capture and SVV to achieve the aforementioned objectives | 1. Monitor WIP on a continuous basis so as to keep the pipeline of cases within prescribed limits. 2. Ensure through adequate Supervision on the units’ performance to ensure that applications are data captured within TATs. 3. Ensure that the issuance TATs for Medical and Non Medical policies are maintained to achieve functional goals. 4. Ensure Issuance to submission ratio is met as per Company MA standards. 5. Implement process corrections and automations to eliminate manual interventions and error free processes which shall reduce cost as well. 6. Ensure BCP plan readiness for smooth flow of processes due to any adverse incidents on the system / vendor / process / branch end. |
| KRA17 | Manage vendor relationships in order to ensure that their SLA with BSLI are met | 1. Regularly conduct vendor site visits 2. Track and monitor vendor performance basis the agreed SLAs 3. Train the vendor staff on the required processes. 4. Ensure SLA and process quality is adhered to by the vendors 5. Lead vendor migration activity for the unit. 6. Define service /product requirements from vendors and suppliers with maximum objectivity during migration and in steady-state process. 7. Participate in evaluation and discussions as required, during new vendor hiring. 8. Provide feedback to vendors and take appropriate corrective action wherever needed 9. Prescribe business rules for vendors and continuously upgrade the same basis change in process/systems/redulation. 10. Signing off the revision in agreement and informing the changes required to meet business standards. |
| KRA18 | Identify, plan and manage projects within Issuance, requirement management and Data capture for improvements in process, systems, client and sales force satisfaction. | 1. Identify and Lead projects from past performance, feedback from customers, sales force or industry benchmarking 2. Contribute to approval of projects by participating on the cost benefit reviews. 3. Implement the project by contributing through the project life cycle stages of planning execution and steady-state. 4. Identify, participate and contribute towards various cross functional initiatives. 5. Review and implement the Business requirements pertaining to the New Business actionable of the projects. |
| KRA19 | Participate and contribute in the departmental budgeting process and actively monitoring that the budget limits are always adhered to | 1. Participate in preparation of New Business budget, co-ordination with planning department for approval of the same and monthly reconciliation of actual cost v/s budget. 2. Use performance statistics and infrastructure usage for planning future business plans. 3. Identify and plan resource requirements and availability of people, space, systems and budgets. 4. To participate and supervise Year end capacity building activity, this includes Planning, Budgeting, Execution and roll back of temporary resources engaged for the year end processing. |
| KRA2 | Establish and Influence and manage senior and middle level intra organisational, external customer relationship and vendor relationships to establish enhanced working relationships. | 1. Appreciate the role of each function, the enabling factors of the relationships. 2. Ensure detailed definition and smooth implementation of processes and joint supervision of such interfaces. 3. Lead and/or participate in the working of cross-functional teams. Depute for the immediate manager in senior management meetings, when necessary. 4. Address and resolve customer queries and complaints within the prescribed timelines. 5. Identify measure and review day to day operational interactions at NB department that are determinants of customer and sales satisfaction |
| KRA20 | Establish and Influence and manage senior and middle level intra organisational, external customer relationship and vendor relationships to establish enhanced working relationships. | 1. Appreciate the role of each function, the enabling factors of the relationships. 2. Ensure detailed definition and smooth implementation of processes and joint supervision of such interfaces. 3. Lead and/or participate in the working of cross-functional teams. Depute for the immediate manager in senior management meetings, when necessary. 4. Address and resolve customer queries and complaints within the prescribed timelines. 5. Identify measure and review day to day operational interactions at NB department that are determinants of customer and sales satisfaction |
| KRA3 | Lead and manage (recruit, motivate, develop and retain) a large team multi layered team. | 1. Ensure timely, accurate implementation of HR practices such as code of conduct, mid term review, job description, appraisals, excellence awards and feed back. 2. Select appropriate people in consultation with HR. 3. Enable team work / improvements in interpersonal relationships through close personal interaction with the team 4. Motivate and utilize the resources efficiently and effectively to ensure maximum productivity is achieved. 5. Manage effectively the performance of the team members by proper coaching and counselling 6. Identify training needs of the team for their skill and process improvement and send them for the appropriate training programs. 7. Ensure that the manpower & other resources are properly planned for smoother, accurate processing of the team in a cost effective manner. |
| KRA4 | Manage execution of standardized processes and measurement metrics across Data Capture, Requirement management, Issuance operations in New Business aimed at achieving client and Sales force satisfaction within prescribed standards. | 6. Conceptualize and supervise periodic MIS generation like Company MA / MBR reports, NB monthly review dashboard presentation etc. to facilitate sharing of performance highlights and improvements areas with internal and external customers and also to help in decision making for upgrades in New Business deliverables. 7. Interact with other functions and identify means of improving processes to meet customer expectations 8. Achieve high audit points in internal/external audits 9. Ensure adherence to regulatory requirements and understand the implications on the New Business function in consultation with Compliance. |
| KRA5 | Supervise, evaluate and authorize deviations from prescribed standards in Data Capture, requirement management, Issuance operations with specific focus on data capture and related functions with minimal impact existing risks and costs to accommodate special servicing requests from Client and sales force. | 1. Record and appreciate the implications of exceptions on the function in coordination with Compliance/ Risk dept. Seek appropriate process corrections for implementation. 2. Analyse, appraise and justify where appropriate the benefit of accommodating the exception requests vis-a vis the risk and cost of adjusting deviations. 3. Record the risk in such deviations across the new business functions and authorise transaction as appropriate. 4. Do root cause analysis of Customer and Sales force dissatisfaction and put in place corrective/preventive measures. 5. Authorize deviations from prescribed standards/processes with minimal impact on existing risks and costs to accommodate special servicing requests from clients and sales force. 6. Identify regulatory requirements and appreciate the implications on NB in coordination with Compliance. 7. Recommend process modifications to reduce exception handling to improve customer experience. 8. Identify and Lead process modifications as required to improve accuracy, TAT’s, costs and productivity in data capture and issuance processes. |
| KRA6 | Responsible for accurate Registration of ECS Mandate forms with the Banks and third party vendor. | 1. Ensuring QC is done for the entire ECS document and in case any discrepancy requirement raised for the same to ensure rejections are not done at a later stage from the banks. 2. Ensuring issuance of policies post receipt of completed Mandate form at HO. 3. Monitor that each issued mandate is tracked and sent to TPSL ( third party vendor for registration) 4. Ensuring successful registration of mandate form. 5. Follow up with branches for ecs failed registration cases by the banks and ensuring fresh mandates are collected and registration for the newly submitted mandate is successful. |
| KRA7 | Identify, define and periodically review service standards to customers in terms of quality , speed, cost, regulatory compliance and risk pertaining to Issuance, Data capture and SVV to achieve the aforementioned objectives | 1. Monitor WIP on a continuous basis so as to keep the pipeline of cases within prescribed limits. 2. Ensure through adequate Supervision on the units’ performance to ensure that applications are data captured within TATs. 3. Ensure that the issuance TATs for Medical and Non Medical policies are maintained to achieve functional goals. 4. Ensure Issuance to submission ratio is met as per Company MA standards. 5. Implement process corrections and automations to eliminate manual interventions and error free processes which shall reduce cost as well. 6. Ensure BCP plan readiness for smooth flow of processes due to any adverse incidents on the system / vendor / process / branch end. |
| KRA8 | Manage vendor relationships in order to ensure that their SLA with BSLI are met | 1. Regularly conduct vendor site visits 2. Track and monitor vendor performance basis the agreed SLAs 3. Train the vendor staff on the required processes. 4. Ensure SLA and process quality is adhered to by the vendors 5. Lead vendor migration activity for the unit. 6. Define service /product requirements from vendors and suppliers with maximum objectivity during migration and in steady-state process. 7. Participate in evaluation and discussions as required, during new vendor hiring. 8. Provide feedback to vendors and take appropriate corrective action wherever needed 9. Prescribe business rules for vendors and continuously upgrade the same basis change in process/systems/redulation. 10. Signing off the revision in agreement and informing the changes required to meet business standards. |
| KRA9 | Identify, plan and manage projects within Issuance, requirement management and Data capture for improvements in process, systems, client and sales force satisfaction. | 1. Identify and Lead projects from past performance, feedback from customers, sales force or industry benchmarking 2. Contribute to approval of projects by participating on the cost benefit reviews. 3. Implement the project by contributing through the project life cycle stages of planning execution and steady-state. 4. Identify, participate and contribute towards various cross functional initiatives. 5. Review and implement the Business requirements pertaining to the New Business actionable of the projects. |
8 - 10 years
Under Graduate