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ABCL
Aditya Birla Capital Limited

Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 68,400 employees, the businesses of ABCL have a nationwide reach with over 1,740 branches and more than 200,000 agents/channel partners along with several bank partners.

Nationwide Branches

1,740

No. of Employees

68,400

Agents/Channel Partners

2,00,000+

Aggregate Assets

INR 5.91 Lakh Cr

Consolidated Lending Book

INR 2 Lakh Cr
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Job Description

Retail - Secured

Relationship Officer

Location: N-DL6, Delhi
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Job Description

Relationship Officer


Supporting Actions

Sales Planning &

Operations

  • Work with Area Head and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends
  • Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly
  • Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.

Customer Acquisition/

Engagement

  • Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders
  • Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts.
  • Attend to customer complaints effectively, escalating critical cases to Area Head as required.

Operational Effectiveness

  • Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
  • Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases
  • Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance

Self-Development & Internal

Stakeholder Management

  • Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives
  • Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets

Portfolio & Risk

Management

  • Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms
  • Ensure compliant sales operations and sound risk management in day-to-day operations.
  • Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality

Minimum Experience Level

0 - 4 years

Job Qualifications

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