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Aditya Birla Capital Limited
Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 63,750 employees, the businesses of ABCL have a nationwide reach with over 1,712 branches and more than 200,000 agents/channel partners along with several bank partners.
Nationwide Branches
1,712
No. of Employees
63,750+
Agents/Channel Partners
2,00,000+
Aggregate Assets
INR 5.50 Lakh Cr
Active Customer Base
39 Million
Consolidated Lending Book
INR 1.78 Lakh CrCorporate Governance Policies
- Policy for appointment of Statutory Auditors
- ABCL NRC Policy
- Corporate Social Responsibility
- Fair Practices Code
- Internal Guidelines on Corporate Governance
- Familiarization Programme for Independent Directors
- Disclaimers
- Ombudsman
- Privacy Policy
- Trademark Policy
- Vigil Mechanism / Whistle Blower Policy
- Regulatory Disclosure
Financial and Debt-Related Policies
Business and Partnership Policies
- Press Releases
- Our Digital Lending Platform Partners
- ABCL Collection and Recovery Agency List
- ABFL Terminated Collection and Recovery Agency List
- Importance of Following Repayment Schedule
- Scheme of Amalgamation
- SEBI Disclosures
- Interest Rates & Service Charges
- Discontinued Service provider list
- Terms & Conditions
- Fraud Awareness
- Archival Policy
Read about Money
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Understanding direct and indirect taxes
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Read about Insurance
Insurance and it's aspects for laymen
Read about Investing
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Read about Loans and Financing
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Personal Loan EMI Calculator
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Home Loan Eligibility Calculator
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BMI Calculator
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SIP Calculator
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SWP Calculator
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Life Insurance
Health Insurance
Mutual Fund
Home Finance
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Stocks & Securities
Job Description
TM-AM-CO Policy Ser-Thane
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Job Description
Job Purpose
Process service requests received from policyholders within stipulated standards for turnaround times and accuracy and adherence to Standard Operating Procedures. Deliver expected productivity norms and improvement in efficiency. Follow standard norms for communication with respect to customers, Branches and advisors.
Job Context & Major Challenges
Job Context: Process service requests received from policyholders within stipulated standards for turnaround times and accuracy and adherence to Standard Operating Procedures. Deliver expected productivity norms and improvement in efficiency. Follow standard norms for communication with respect to customers, Branches and advisors.
Job Challenges: • Adapting to change in processes and systems arising out of regulatory, product and service changes.
• Putting in extended hours during spike in volumes
• Being alert to probability of errors in manual controls
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Adhere to KPIs viz. TAT, Accuracy and Productivity in processing of policy servicing requests and premium accounting resulting in customer satisfaction by timely and accurate processing of their service requests. | 1. Process service requests as per laid down Standard Operating Procedures. 2. Adhere to stipulated standards for turnaround times, accuracy and productivity are maintained and improved on. 3. Send timely and accurate communication is sent to customers using standard and approved templates. 4. Comply with risk control measures like signature verification, control checks are adhered strictly and deviations are reported to the Team Leader. 5. Promptly report any systems or process issues which hinder processing of service requests from customers. |
| KRA2 | Communicating requirements to customers, advisors and Branches | 1. In case of incomplete requirements received with service requests or requests not complying with business rules, communicate requirements promptly and accurately to customers. |
| KRA3 | For outsourced activities, monitor daily activities ceded to vendors | 2. Prepare prescribed MIS necessary for monitoring SLA adherence by vendors. 3. Provide inputs to vendors to enable them carry out activities ceded to them. 4. Receive outputs, MIS, dashboard from vendors – check and put up to Team Leader for review. |
| KRA4 | Assist in operational MIS & analytics | 1. Prepare MIS related required for daily operations accurately. 2. Maintain all data points required for MIS and analytics regularly. |
3 - 4 years
Under Graduate
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