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ABCL
Aditya Birla Capital Limited

Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 68,400 employees, the businesses of ABCL have a nationwide reach with over 1,740 branches and more than 200,000 agents/channel partners along with several bank partners.

Nationwide Branches

1,740

No. of Employees

68,400

Agents/Channel Partners

2,00,000+

Aggregate Assets

INR 5.91 Lakh Cr

Consolidated Lending Book

INR 2 Lakh Cr
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Job Description

AB Sun Life Insurance Co Ltd

Circle Relationship Head- HDFC BB | Delhi

Location: Connaught Place, New Delhi, Delhi
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Job Description

Job Purpose

Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.

Job Context & Major Challenges

Job Context & Challenges:Key Challenges for the role –

• High dependency on HDFC Bank relationships in Open Architecture scenario, where they may have their own priorities so alignment is the key.
• Balancing between the process requirement and expectations of the Channel partners

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA1Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the companyContinuous interaction ( as per RH / ZH's defined grid ) with the channel partners/Circle Heads of the Zone
Mapping all the key decision makers & build review mechanism per mapping basis decided Intervals
Aggressively downloading all the RnR activities to be run by BSLI
Innovative ways to download the R&R acti
KRA2Ensure smooth function of the sales and other processes in order to maximise business potential.Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module.
Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling
KRA3Relation Ship Management: Open ArchitectureTo Handle Bank customers requirements with the best services and products ranges
To be equipped with insurance and Bank Products knowledge
To manage the relationship at all the levels to have the desire out-puts.
KRA4Drive effective channel managementWork with the channel partner to effectively use R&R programs to drive desired behaviours
Ensure efficient use of spent on Channel Partners which helps in achieving the end objective.
Ensure achievement of desired levels of
People Retention:10%
Activisation of Teams:20%
FYP ISSUED:50%
NOPs:10%
Product Mix: 10% (20%,Trad 50%: ULIP 40%: Protection 10%Monthly)
15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs
Identify training needs for the in-house and channel partner teams
Position gaps / Vacancy to be filled within a TAT of T+15 Days
Identify innovative methods working with the relationship to enhance penetration of the database
KRA5Ensure the right method of business acquisition in order get the profitable mix for the organisationScrutinise the business on regular basis
Maintain quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T + 72 Hrs
Take necessary documented actions against defaulting employees on quality / conduct parameters
KRA6PersistencyRegular MIS flow and Communication with Channel Partners on T-30 Basis ( T Being the renewal date )
Resolve queries as and when required to ensure that renewal takes place on time
Fortnightly renewal status review mechanism to be followed internally
KRA7Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top LineIdentify innovative methods working with the relationship to enhance penetration of the database
SM Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused
Ensure Product Mix - Trad 50% : ULIP 40% : Term 10%
15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs
Identify training needs for the in-house and channel partner team

Minimum Experience Level

9 - 15 years

Job Qualifications

Post Graduate

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