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ABCL
Aditya Birla Capital Limited

Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 68,400 employees, the businesses of ABCL have a nationwide reach with over 1,740 branches and more than 200,000 agents/channel partners along with several bank partners.

Nationwide Branches

1,740

No. of Employees

68,400

Agents/Channel Partners

2,00,000+

Aggregate Assets

INR 5.91 Lakh Cr

Consolidated Lending Book

INR 2 Lakh Cr
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Job Description

AB Housing Finance Limited

ABHFL - Regional Collections Manager - Recovery - Noida

Location: 3rdFloor, Noida Sector 15, Uttar Pradesh
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Job Description

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result

areas (For a majority of jobs typically there could be 4- 7 key result areas)

Key Result Areas

Supporting Actions


 

Achieve collections targets.

  • Minimize credit losses for portfolio.
  • Drive higher resolution rates.
  • Daily monitoring and regular reviews of delinquent portfolio
  • Work with non-performing defaulting borrowers to create optimum recovery solutions

 

Portfolio                         review and monitoring

  • Monitor customer accounts, flagging likely cases of default or delayed payment
  • Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

 

Compliance                                and audit

  • Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
  • Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
  • Participate in periodic audits of the collections teams

Customer escalations                                and complaints

 

  • Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Minimum Experience Level

6 - 12 years

Job Qualifications

Other Degree

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