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Job Description

Aditya Birla Capital Limited

Lead Contact center

Location: G-Corp Tech Park, Thane, Maharashtra

Job Description

The Lead - Contact Centre for Gold Loan is a strategic and operational role. The leader drives portfolio growth, manages leads, ensures strict adherence to RBI lending compliance, and minimizes delinquency 

Business Growth & Lead Generation 

 Team Leadership & Operations

Collections & Delinquency Management

Compliance & Risk Management 

. This position requires overseeing outbound tele-sales, digital lead conversion, and inbound customer support. 


Minimum Experience Level

10 - 11 years

Job Qualifications

Post Graduate

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