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Key Result Areas | Supporting Actions |
Business Growth & Acquisition | - Achieve targets for new CUID creation. |
Yield & Profitability Management | - Achieve onboarding yield benchmarks |
Portfolio Quality & Risk Management | - Maintain auction-to-book ratio |
Collections & Delinquency Management | - Deliver resolution for 0–30 DPD bucket. |
Compliance, Audit & Governance | - Achieve audit score as defined, ensure closure of audit findings. |
Customer Service & Branch Experience | - Ensure high service quality, fast turnaround time, and seamless grievance resolution. |
People Leadership & Productivity | - Lead ABM, Gold Valuer, GLO, and CSE for daily performance. |
6 - 10 years
Graduate