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ABCL
Aditya Birla Capital Limited

Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 68,400 employees, the businesses of ABCL have a nationwide reach with over 1,740 branches and more than 200,000 agents/channel partners along with several bank partners.

Nationwide Branches

1,740

No. of Employees

68,400

Agents/Channel Partners

2,00,000+

Aggregate Assets

INR 5.91 Lakh Cr

Consolidated Lending Book

INR 2 Lakh Cr
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Job Description

Retail - Unsecured Direct

Relationship Manager

Location: N-DL5, Delhi
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Job Description

Job Context & Major Challenges:


Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters)

Sales Planning & Operations

  • Work with Area Head and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends
  • Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly
  • Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.

Customer Acquisition/ Engagement

  • Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders
  • Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts.
  • Attend to customer complaints effectively, escalating critical cases to Area Head as required.

Operational Effectiveness

  • Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
  • Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases
  • Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance

Self-Development & Internal Stakeholder Management

  • Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives
  • Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets
  • Portfolio & Risk Management
  • Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms
  • Ensure compliant sales operations and sound risk management in day-to-day operations.
  • Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality

Minimum Experience Level

0 - 4 years

Job Qualifications

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