Sales Manager

Sales Manager

Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions Business growth through Channel Management-Effectively grow and manage different types of channel partners to ensure meeting of topline & bottom line targets Channel types 1. Direct Sales Agents 2. Online aggregators · Research to scout for potential channel partners · Gather data for evaluation of potential channel partners · Meet & support the negotiation of terms of engagement with potential in lines with business potential · Support in the onboarding of the channel partners · Constantly engage with & activate channel partners while ensuring targeted ROEs for the channel partners · Monitor SLAs, sales efficiencies and RoI of channels 3. Internal sources that provide qualified leads like marketing department Business growth through Customer Acquisition-Acquire customers by selling STSL towards meeting topline targets · Identify business growth opportunities · Meet customers along with channel partners · Organise channel partner, customer visits for seniors · Check for alignment of cases put up by the channel partners on a daily basis with the internal policies /guidelines · Coordinate with internal stakeholders to process the applications · Negotiate commercial terms · Appropriate Funnel management to ensure adequate conversion from login and disbursement · Fulfil qualified leads provided by online aggregators, internal sources Disbursal& MIS -Timely disbursement of the loans to customers with proper documentation · Smooth coordination with vendors for timely submission of relevant customer documents · Coordinate with internal teams and respond to their queries to ensure timely & accurate disbursal · Complete transactions with customer with appropriate documentation · Provide inputs to Area Manager for Sales MIS Market Intelligence-Gather market intelligence towards evolving competitive business strategy, policies & processes · Gather market intelligence on a regular basis · Share the market intelligence with Area managers · Provide suggestions for improvement in processes, pricing, policy etc to Area Managers Portfolio quality& Risk Management -Maintain quality of portfolio to minimize NPAs · Liaise with the customers and the Risk team as required to provide regular information required for monitoring the creditworthiness of the proposals · Manage portfolio activities augmenting and driving alignment with early alert strategies to reduce losses · Proactively identify risks to maintain portfolio quality · Track over due account on a daily basis for the business · Intervene to ensure collection for initial overdue accounts on timely basis · Collaborate with Collection teams for remaining over due cases & ensure collection on a timely basis Profitability-Implement measures to ensure profitability · Focus on sales volume and value (higher yield and margins) by right pricing, cross selling, processing fees · Implement all cost management initiatives on a timely & accurate basis