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Job Description

Aditya Birla Capital Limited

TM- Business Operation - Gold

Location: ABCAPL,OneIndiaBullsCen Mumbai, Maharashtra

Job Description

Job Purpose - Manage operational activities across branches and ensure adherence to policies, TAT, audit, and compliance standards.

Key operational responsibilities 

Monitor daily branch operational activities.

• Review documentation and operational controls.

• Ensure timely processing of disbursement, renewal, and closure requests.

• Track operational MIS and productivity reports.

• Coordinate with audit, risk, and compliance teams.

• Support resolution of customer escalations.

• Monitor branch-level discrepancies and exceptions.

• Conduct process training for branch teams.

Skills Required - 

Strong operational and analytical skills.

• Knowledge of gold loan lifecycle management.

• Team coordination and process management.

• MIS reporting and audit handling capability.

Minimum Experience Level

5 - 7 years

Job Qualifications

Post Graduate

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