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Job Description

Retail - Gold Loan

Valuation Officer

Location: N-LUC, Lucknow

Job Description

Valuation Officer


Business Context

Gold Loans is a key secured lending product with high volume, fast turnaround expectations and requires strict discipline in risk, valuation, purity testing, and customer trust management.

 

Job Context:

 

Acts as the branch’s face to customers, balancing sales conversion with documentation accuracy and service quality,

 

Key Challenges:

·      Consistent sourcing in competitive catchments.

·      Ensuring complete and correct documentation under time pressure.

·      Educating customers on process, renewals and product features.


Key Result Areas

  1. Customer Acquisition & Lead Gen
  2. New Customer Disbursement
  3. Cross-Sell Support
  4. Renewals & Portfolio
  5. Interest & Collections
  6. Customer Experience
  7. Risk & Compliance
  8. Mandatory Modules

Minimum Experience Level

0 - 4 years

Job Qualifications

Hiring Programs at Aditya Birla Capital
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