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Role Details:
Business | Aditya Birla Capital |
Location | Mumbai |
Role | Nodal Complaints Officer |
Department | Operations & Customer Service |
Eligibility Criteria | Bachelor or master’s degree |
Required Skills & Competencies
Key Responsibilities:
Respond to customer complaints
Monitor & Analyze complaint types
Stakeholder Management
MIS and Dashboard for Senior Management
Root Cause analysis of complaints received
Audits
5 - 10 years
Under Graduate