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ABCL
Aditya Birla Capital Limited

Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 68,400 employees, the businesses of ABCL have a nationwide reach with over 1,740 branches and more than 200,000 agents/channel partners along with several bank partners.

Nationwide Branches

1,740

No. of Employees

68,400

Agents/Channel Partners

2,00,000+

Aggregate Assets

INR 5.91 Lakh Cr

Consolidated Lending Book

INR 2 Lakh Cr
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Job Description

AB Housing Finance Limited

Lead-COE

Location: 10thflr R-Tech Prk Goregaon E, Maharashtra
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Job Description

Role Purpose

To establish and lead a Centre of Excellence (CoE) within the Credit function by creating a dedicated support structure (Credit + Technical), driving automation initiatives, enhancing operational efficiency, and enabling data-driven decision-making across the Credit ecosystem. This role will act as a strategic anchor for business-led projects, ensuring execution discipline, measurable outcomes, and pan-India adoption.

Key Responsibilities

1. CoE Setup & Structural Alignment

  • Create and manage a dedicated support framework for Credit and Technical verticals aligned with Product and Business teams.
  • Act as a single point of contact (SPOC) for automation, process improvement, and transformation initiatives within Credit.
  • Build scalable processes and frameworks to standardize operations across regions.

2. Project Management & Execution

  • Drive end-to-end execution of automation and efficiency-enhancement projects.
  • Define clear project timelines, milestones, and deliverables; ensure adherence through structured governance.
  • Partner with Product, Technology, and Business teams to ensure seamless project rollout.

3. Automation & Process Improvement

  • Identify opportunity areas within Credit processes (e.g., underwriting, TAT reduction, policy adherence).
  • Translate business challenges into actionable automation / digitization initiatives.
  • Continuously assess process gaps and implement solutions for efficiency, accuracy, and scalability.

4. KPI Development & Performance Tracking

  • Develop and implement KPIs and measurement frameworks to track effectiveness of initiatives.
  • Ensure availability, accuracy, and consistency of data points across systems.
  • Monitor adoption across pan-India teams and drive corrective actions where required.

5. Adoption & Change Management

  • Drive organization-wide adoption of initiatives through structured communication and training.
  • Ensure consistent usage and behavioral alignment across regional teams.
  • Track adoption metrics and derive insights to improve implementation effectiveness.

6. Stakeholder Collaboration

  • Collaborate closely with:
    • Credit leadership
    • Business teams
    • Product & Technology teams
    • Operations & Risk stakeholders
  • Ensure alignment between strategic goals and execution priorities.
  • Influence stakeholders to drive transformation initiatives effectively.

7. Delivery & Governance

  • Ensure timely delivery of all projects with measurable outcomes.
  • Establish governance mechanisms including review cadences, dashboards, and escalation protocols.
  • Present regular updates to senior leadership with insights on progress, risks, and outcomes.

Minimum Experience Level

10 - 15 years

Job Qualifications

Chartered Accountant

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