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Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 63,750 employees, the businesses of ABCL have a nationwide reach with over 1,712 branches and more than 200,000 agents/channel partners along with several bank partners.
Nationwide Branches
1,712
No. of Employees
63,750+
Agents/Channel Partners
2,00,000+
Aggregate Assets
INR 5.50 Lakh Cr
Active Customer Base
39 Million
Consolidated Lending Book
INR 1.78 Lakh CrFind customised home loan solutions for your unique needs
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Aditya Birla Capital Limited
Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 63,750 employees, the businesses of ABCL have a nationwide reach with over 1,712 branches and more than 200,000 agents/channel partners along with several bank partners.
Nationwide Branches
1,712
No. of Employees
63,750+
Agents/Channel Partners
2,00,000+
Aggregate Assets
INR 5.50 Lakh Cr
Active Customer Base
39 Million
Consolidated Lending Book
INR 1.78 Lakh CrCorporate Governance Policies
Financial and Debt-Related Policies
Business and Partnership Policies
Money management made easy
Understanding direct and indirect taxes
Know how to plan retirement well
Insurance and it's aspects for laymen
Investments and their jargon - simplified
Know all about loans and their management
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Health Insurance
Home Finance
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To manage and drive the telecalling vendor set up for generating leads and translating the same into insurance sales output for BSLI. Ensure optimum manpower/ capacity utilization through the telecalling model so that it remains as one of the viable sales vertical in the BSLI – HDFC bank banca partnership.
Job Context& Challenges:Managing attrition and headcount at the vendor, which has been a major challenge, due to lots of job opportunities available in the market and managing the required headcount into the respective processes and HDFC to generate business.
Continuous pressure on meeting the targets across all the HDFCes and process, case by case tracking of every lead conversion, timely distributions of leads, coordinating between internal sales team and telecalling vendor for all the updates and making changes as per the requirement in a very short notice.
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Telesales Management & Productivity Tracking | Setup and streamline telesales structure for optimum manpower / capacity utilization. Work closely with HDFC bankers for channel support and management. Performance management and productivity tracking at vendor unit. Cross checking and verifying the vendor bills. Ensure telecalling vendor’s lead and productivity tracking, ensure timely feedback and work on productivity enhancement. Work with HDFC product/ BSLI team to develop motivational tools like contests etc and ensure linkages b/w performance and reward. 7.Meeting / delivery of Revenue Plan for telesales set up |
| KRA2 | Vendor Team management | Hiring, retention and motivation of team along with ensuring full team strength at all times. Manage conflicts and ensure team motivation. Ensure career growth and skill development of direct reportees. 4.Ensure that the telesales team from vendor side is not only retained but working at maximum efficiency/productivity levels |
| KRA3 | Financials & MIS | Forecasting sales volumes (Revenue & Premium) from the telesales unit wrt productivity Ensure lead / meeting tracking & timely reporting through MIS 3.Publish dashboards on per seat utilization wrt productivity at regular intervals |
| KRA4 | Sales Process, Compliance & Control | Adherence to all internal, regulatory and compliance guidelines wrt to the telesales unit Follow approved sales pitch for meeting penetration Coordinating for the necessary training at the vendor’s end for the telecallers |
3 - 6 years
Under Graduate