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ABCL
Aditya Birla Capital Limited

Aditya Birla Capital Limited (“ABCL”) is a listed systemically important non-deposit taking Non-Banking Financial Company (NBFC) and the holding company of the financial services businesses. ABCL and its subsidiaries/JVs provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 68,400 employees, the businesses of ABCL have a nationwide reach with over 1,740 branches and more than 200,000 agents/channel partners along with several bank partners.

Nationwide Branches

1,740

No. of Employees

68,400

Agents/Channel Partners

2,00,000+

Aggregate Assets

INR 5.91 Lakh Cr

Consolidated Lending Book

INR 2 Lakh Cr
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Job Description

Branches

Branch Customer Success Manager - Common job code

Location: KABBE11, Bangalore
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Job Description

Supporting Actions

Opportunity identification

  • Mine cross sell opportunities from centrally shared customer data
  • Understanding relevant user insights and pitch cross-sell opportunities directly and through customer service executives (CSEs) of units
  • Awareness of available products bouquet and their fit with various customer personas
  • Identifying opportunities to offer combination solutions based on customer needs

Cross LOB communication

  • Nurturing relationships with CSEs of units to enable meaningful scale for cross sell opportunities and improve customer lifecycle value
  • Work with cross-unit teams to set and achieve targets for cross-sell, new client acquisition & higher products per customer

Managing lead generation and closure

  • Ensure robust lead generation by networking across CSEs of various units to drive cross sell opportunities
  • Follow up with sales teams for closure of leads generated

Query redressal

  • De-bottlenecking any issues, wherever needed

Achieving new client acquisition & cross sell targets

  • Ensuring the new client acquisition targets for the branch are achieved
  • Ensuring consistent delivery of cross-sell product/service offerings, driving innovation basis contextual needs of the customer
  • Tracking scale and quality on a day to day basis and identifying opportunities for improvement

Minimum Experience Level

0 - 4 years

Job Qualifications

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